Helpdesk Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Emerging Travel Group (Italy) Tempo inteiro

Job Title: Helpdesk Specialist

Job Summary:
We are seeking a skilled Helpdesk Specialist to join our team at Emerging Travel Group (Italy). As a Helpdesk Specialist, you will be responsible for providing technical support to our internal users and corporate office equipment. Your primary goal will be to ensure that our IT equipment is running smoothly and efficiently.

Key Responsibilities:
Combining first and second-line internal IT support
Internal users and corporate office equipment support
Office infrastructure support
Administering internal company services
Handling, escalating, and tracking requests in the internal ticket system
Managing IT assets (laptops, accessories, software licenses, etc.)
Setting up workstations for employees
Interacting with services and hardware suppliers
Performing module-level repairs on laptops (we use Lenovo and Apple)
Keeping up-to-date troubleshooting and knowledge base documentation

Requirements:
General understanding of Active Directory domain services and experience in basic user and computer object operations
General understanding of computer networks (both physical and virtual) and troubleshooting skills
Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS
Troubleshooting hardware-related issues
Ability to work with supporting documents from suppliers
Experience in writing user and technical documentation
Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level
Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level
Be ready to take ownership of the issue/incident and lead it to the end
Fluent in Russian and advanced level of English. Portuguese will be a plus.

We Offer:
Interesting and ambitious tasks that will take you to the next professional level
Complex and innovative product
Career growth opportunities and a corporate culture that encourages professional development
Ambitious team of experienced professionals
Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it
We also have innovative AI-based tools (bot and coding companion) that help solving work tasks
Corporate discounts on hotels and other services


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