Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Acolad Tempo inteiro

About the Role:

Acolad is seeking a skilled Helpdesk Support Specialist to join our Lisbon office. As a key member of our IT team, you will provide first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.

Main Responsibilities:

  • Provide first-level support for IT-related issues, including software, hardware, network, and system queries.
  • Use the helpdesk ticketing system to log, manage, and resolve incidents, escalating when necessary and following up to ensure timely resolution.
  • Deploy systems and software in both Windows and Macintosh environments.
  • Create, manage, and troubleshoot user accounts and profiles.
  • Provide first-level support for desktop network issues, including basic troubleshooting of network connectivity, DHCP, and drive mapping.
  • Perform maintenance on computer hardware and peripherals, ensuring systems run optimally.
  • Execute data backup, archival, and recovery strategies as part of disaster recovery and data integrity processes.
  • Train and support users on desktop software, network resources, and best practices.
  • Work closely with other IT teams to investigate and document issues, ensuring seamless support across different services.
  • Create and update helpdesk documentation to improve service quality and operational efficiency.

About Acolad:

Acolad is the global leader in content and language solutions. Our mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. We are a collaborative global environment that promotes talent and creativity, and we are committed to driving growth and innovation across some of the world's leading brands.
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