Automotive Helpdesk Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro
Automotive Helpdesk Support

We are seeking a highly skilled Automotive Helpdesk Support professional to join our team. As an integral part of our customer support service, you will be responsible for delivering exceptional technical assistance to our clients.

  • Key Responsibilities:
  • Respond to customer inquiries and provide timely solutions to technical issues.
  • Conduct root cause analysis to identify and resolve complex problems.
  • Collaborate with cross-functional teams to ensure seamless support and knowledge sharing.
  • Develop and maintain accurate records of customer interactions and resolutions.
  • Requirements:
  • Technical education in IT systems or equivalent experience in hardware and software support.
  • Excellent Italian and English communication skills, with a minimum of C1 and B2 proficiency levels, respectively.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development.
  • Competitive compensation and benefits package.
  • Flexible working hours and remote work options.
  • About Us:
  • We are a leading provider of innovative solutions and services, shaping the future of mobility and customer experience.
  • Our team of experts is dedicated to delivering exceptional results and driving business success.


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