Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Emerging Travel Group (Italy) Tempo inteiro

Job Title: Helpdesk Specialist

About the Role:

We are seeking a skilled Helpdesk Specialist to join our IT team at Emerging Travel Group (Italy). As a Helpdesk Specialist, you will be responsible for providing first and second-line internal IT support, troubleshooting hardware-related issues, and administering internal company services.

Key Responsibilities:

• Combining first and second-line internal IT support

• Internal users and corporate office equipment support

• Office infrastructure support

• Administering internal company services

• Handling, escalating, and tracking requests in the internal ticket system

• Managing IT assets (laptops, accessories, software licenses, etc.)

• Setting up workstations for employees

• Interacting with services and hardware suppliers

• Performing module-level repairs on laptops (we use Lenovo and Apple)

• Keeping up-to-date troubleshooting and knowledge base documentation

Requirements:

• General understanding of Active Directory domain services and experience in basic user and computer object operations

• General understanding of computer networks (both physical and virtual) and troubleshooting skills

• Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS

• Troubleshooting hardware-related issues

• Ability to work with supporting documents from suppliers

• Experience in writing user and technical documentation

• Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level

• Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level

• Be ready to take ownership of the issue/incident and lead it to the end

• Fluent in Russian and advanced level of English. Portuguese will be a plus

What We Offer:

• Interesting and ambitious tasks that will take you to the next professional level

• Complex and innovative product

• Career growth opportunities and a corporate culture that encourages professional development

• Ambitious team of experienced professionals

• Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it

• Corporate discounts on hotels and other services

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