Technical Support Specialist
3 semanas atrás
Job Title: Helpdesk Specialist
About the Role:
We are seeking a skilled Helpdesk Specialist to join our IT team at Emerging Travel Group (Italy). As a Helpdesk Specialist, you will be responsible for providing first and second-line internal IT support, troubleshooting hardware-related issues, and administering internal company services.
Key Responsibilities:
• Combining first and second-line internal IT support
• Internal users and corporate office equipment support
• Office infrastructure support
• Administering internal company services
• Handling, escalating, and tracking requests in the internal ticket system
• Managing IT assets (laptops, accessories, software licenses, etc.)
• Setting up workstations for employees
• Interacting with services and hardware suppliers
• Performing module-level repairs on laptops (we use Lenovo and Apple)
• Keeping up-to-date troubleshooting and knowledge base documentation
Requirements:
• General understanding of Active Directory domain services and experience in basic user and computer object operations
• General understanding of computer networks (both physical and virtual) and troubleshooting skills
• Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS
• Troubleshooting hardware-related issues
• Ability to work with supporting documents from suppliers
• Experience in writing user and technical documentation
• Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level
• Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level
• Be ready to take ownership of the issue/incident and lead it to the end
• Fluent in Russian and advanced level of English. Portuguese will be a plus
What We Offer:
• Interesting and ambitious tasks that will take you to the next professional level
• Complex and innovative product
• Career growth opportunities and a corporate culture that encourages professional development
• Ambitious team of experienced professionals
• Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services
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