Field Ops Specialist

3 semanas atrás


Lisboa, Portugal Indie Campers Tempo inteiro

**ABOUT US**

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travellers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

**THE ROLE**

We're looking for travel enthusiasts with a passion for guest service and a sense of adventure to join our **Cross-border Squad** as a **Field Operations Specialist** during the high season (May-October) - and possibly beyond. You'll be providing on-site assistance at various depots across 17 European countries, to help organise and structure our various depots and local teams throughout the high season months, spending every 15 days per location.

All travelling and accommodation expenses are supported by Indie Campers, including per diems.

**WHAT WILL YOU WORK ON?**
- Assist with on-site training and cover all daily operational activities across any of our European branches due to any kind of staff gap, transition period or other unforeseen event, serving as a direct point of communication with HQ teams;
- Fulfil incoming reservations, welcome and take care of customers, performing vehicle pick-ups and drop-offs;
- Prepare, clean and equip our campervans after each rental;
- Clean vehicle interiors and exteriors in compliance with all company standards and client requests;
- Maintain our campervans in top condition, performing audits and fleet verifications;
- Performing campervan basic maintenance, small repairing needs and spare part replacement;
- Organise and prepare kitchen kits, extras and other equipment and materials;
- Clean, organise, and label all equipment, extras and consumables stored at the depot;
- Move campervans to and from local vendors, parking facilities or other depots;
- Coordinate with the local network of vendors and external partners to guarantee field operations, according to company standards

**WHO ARE WE LOOKING FOR?**
- You are a travel enthusiast with an aptitude for direct contact with customers, with **experience in Tourism, Hospitality, Retail or Rent-a-car**;
- 1+ years of experience in a team management/lead/supervisory role;
- You're fluent in English (mandatory);
- You're an EU national, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
- You're available to work on weekends and public holidays;
- You're a responsible person who takes their work seriously and can be relied upon.

**THE INDIE COMMITMENT**
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Schedules fixed in advance, with weekends and holidays being rotated between team members;
- Free Road Trips, so you can experience Indie first-hand trips around the US and Europe.

Are you ready to Go Indie?


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