Customer Care Representative

At Hempel, we trust you to shine. If you have the aim to contribute and embrace new challenges, you’ll enjoy phenomenal opportunities with us

Make an impact and drive improvements.

We are looking for you, a Customer Care Representative who will be instrumental in dealing with our international customers and that will bring value to the team by ensuring implementation of strategies and key initiatives that increase the effectiveness in our customer service and sales activities in the region.

As part of our team, you will be a first point of contact for our customers, playing a crucial role in supporting our sales teams and team-working with several other collaborators within our company to ensure efficient and flawless service. These are some of the tasks of the role:

- Process sales order in the ERP system as per the care working procedures, from various entry channels (including facilitating the product availability, alternative finding, initiating and/or multi-tint productions, facilitating the on-time delivery, invoicing process, archiving, etc).
- Prioritize orders in case of shortages as per the customer classification, coordinate return orders and issuing related credit notes.
- Proactively manage the outbound and inbound communication with the customers, ensuring a professional communication level and a great customer experience.
- Any general task and/or activity may be required and related to the above functions in accordance with the business requirements of the company.

What does it take to become our new team member?

Reporting to the Regional Customer Care Manager, you will have the outstanding opportunity to agree with a truly exciting team and colleagues from all over the world, working flexibly 3 days at our Hempel’s offices located in Palmela - Portugal or Athens - Greece and 2 days remotely.
- Experience in lively customer service international environments
- Ability to work as part of a team as well as autonomously.
- Proficient in ERP-systems (Microsoft preferred) and experience with CRM systems.
- Knowledge of the paint sector would be valuable but not required.

Join a company and department that will invest in you.

You’ll be part of an ambitious workplace where all voices are heard and all people respected, meaning that you can build a career with responsible impact.

We focus on what matters the most. As we’re owned by a charitable foundation, it sets us free to perform, act and do better. It inspires and motivates to be successful and giving to a greater purpose.

Application and further information.

Attractive salary and compensation and benefits package are also part of the advantages of being part of our team.

Join Hempel

At Hempel, you’re welcomed into a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact.

At Hempel, we are committed to ensuring everyone feels safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation, and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to many charitable initiatives every year. It means that when you work at Hempel, your hard work and dedication contribute to a greater cause, making your career matter twice.

Our people - Hempel

)

LI-Hybrid

Application due

2024-10-26

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals
- At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other._
- We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact._
- At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together._