Customer Experience Ambassador
Há 4 horas
At Hempel, we strive to be a global leader in the paint and coatings industry. We empower our employees to shine by providing them with opportunities for growth and development.
We're committed to creating a workplace that's built on trust, mutual respect, and support for each other. Our goal is to double our impact, and we need bright minds and team players who share our vision.
Job SummaryWe're looking for a Customer Care Representative to join our team. As a key member of our customer service team, you'll play a crucial role in supporting our sales teams and collaborating with colleagues from around the world.
Main Responsibilities:- Process sales orders in our ERP system according to established procedures.
- Prioritize orders in case of shortages based on customer classification.
- Coordinate return orders and issue related credit notes.
- Manage outbound and inbound communication with customers to ensure a professional experience.
This is an exciting opportunity to work flexibly 3 days at our office in Portugal or Greece and 2 days remotely. You'll have the chance to collaborate with a diverse team of professionals from various backgrounds.
You'll also have the opportunity to develop your skills and expertise in customer service, CRM systems, and ERP software.
RequirementsTo be successful in this role, you'll need:
- A strong background in customer service, preferably in an international environment.
- Excellent communication skills in English, with proficiency in French (and Spanish/Portuguese being a plus).
- Experience working with ERP systems, preferably Microsoft.
- Ability to work autonomously as well as part of a team.
As a valued member of our team, you'll enjoy:
- An attractive salary package.
- A comprehensive benefits package, including compensation and perks.
- Opportunities for growth and development in a global company.
- A collaborative and supportive work environment.
- The chance to make a real impact and contribute to our company's mission.
We're an equal opportunities employer, and we welcome applications from candidates with diverse backgrounds and skills. If you're passionate about delivering exceptional customer experiences and are eager to grow with our company, we'd love to hear from you.
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