Security Incident Response Lead

2 meses atrás

Porto, Portugal Five9 Tempo inteiro

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

**Key Responsibilities**:

- Incident Management Leadership: Lead cybersecurity incident responses, overseeing all aspects from identification to recovery. Manage incident documentation and resolutions comprehensively.
- Advanced Threat Analysis: Conduct in-depth analysis of threats, evaluating their impact on the organisation and staying abreast of the threat landscape and defense mechanisms.
- Strategic Collaboration and Communication: Lead and coordinate with IT, network, and operations teams in responding to security incidents. Communicate effectively with various organisational levels and external stakeholders as needed.
- Readiness and Proactive Prevention: Develop, update, and enforce incident response strategies and procedures. Initiate proactive threat hunting to identify and mitigate security risks.
- Training and Simulation Oversight: Direct and participate in regular security training and simulation exercises to enhance the organisation's preparedness for cyberattacks.
- Post-Incident Leadership and Analysis: Perform thorough post-incident reviews, deriving insights to refine policies and procedures.
- Advanced Tools and Technology Utilization: Utilize advanced security tools for incident detection and analysis. Stay informed on the latest security legislation, regulations, and vulnerabilities.
- Team Building and Development: Responsible for establishing and expanding the Security Incident team in Porto. This includes hiring, training, and mentoring team members to ensure a robust and responsive security posture.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Systems, Emergency Management, or a related field. Advanced degrees or equivalent experience preferred.
- 3-5 years of experience in a Security Incident Response role, preferably in a leadership position within an IT or tech-focused environment.
- Expert knowledge of incident management and crisis response methodologies.
- Proven leadership skills in managing diverse teams in high-pressure environments.
- Excellent communication skills, capable of clearly conveying complex information to a variety of audiences.
- Strong problem-solving skills, adaptable in rapidly changing situations.
- Familiarity with relevant legislation, standards, and best practices in incident management, business continuity, and disaster recovery.
- Experience in training and leading teams in incident response drills.
- Knowledge of risk management principles applicable to incident management.
- Ability to maintain composure and effectiveness in crisis situations.

**Benefits**:

- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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