Technical Support Specialists

2 semanas atrás

Lisboa, Portugal Cluster OSL Tempo inteiro

**Cluster is not just a company; it's a force of young ambition**

From three visionaries in 2020 to a thriving team of over 300 professionals across Lisbon and now expanding to Barcelona, we're reaching new heights. We're on the lookout for passionate individuals to join our dynamic team and help us conquer European markets in countries like Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and Portugal, our home base.

We're more than colleagues at Cluster; we're a community committed to nurturing growth opportunities for all. Without our team, none of this would be possible. Join us, and you're not just a member; you're a key player in our journey to success.

Are you ready to be part of something big? We're seeking dynamic individuals fluent in various languages to provide exceptional support and foster a positive workplace culture.

**About The Role**:

- Deliver exceptional technical support, handling queries about our products, hardware, and software issues.
- Resolve customer complaints efficiently, striving for continuous improvement in satisfaction.
- Process customer requests, orders, and tickets promptly and accurately.
- Maintain respectful and effective communication, adhering to Cluster's guidelines and policies.
- Provide valuable feedback to improve processes and find innovative solutions.

**What We Expect From You**:

- Excellent communication skills and a strong team player mentality.
- Positive, proactive, and customer-oriented attitude.
- Ability to thrive independently and adapt in various situations.
- Ambition to collaborate and share experiences with your team.
- Organized, with a strong work ethic and integrity.
- Reliability and trustworthiness.
- High-school diploma or higher education.
- Minimum 1 year of experience in Customer Support/Technical Support.
- Professional and progressive mindset, with technical support experience as a plus.
- Fluency in Italian (C2 level) and English (B2 level).

**What You Can Expect From Us**:

- Fully paid onboarding period to kickstart your journey.
- Professional career development and support.
- A diverse and inclusive work environment.
- Team-building activities to foster community spirit.
- Competitive salary package with transportation allowance.
- Performance bonuses.
- Necessary equipment provided.
- Private medical insurance post-probation.
- Location: Lisbon (on-site in Saldanha + Hybrid).
- Contract Type: Permanent.
- Start Date: Immediate.
- Job Type: Full Time (Monday to Saturday).

**Ready to join us in our quest for success? Let's shape the future together at Cluster**

**Job Types**: Full-time, Permanent

Pay: 1,060.00€ - 1,300.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Italian (required)

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