Customer Service

3 semanas atrás

Porto, Portugal Transcom WorldWide Tempo inteiro

**Location**:Portugal, Porto

**Job category**:Customer Service Representative (CSR)

**Language**:English

You speak Spanish and English and want to show your super talent? This is the right job for you

**What is in it for you?**
- attractive salary
- paid education and care for each individual - we make sure that you start work more ready than ever
- full-time employment contract
- vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year
- loyalty bonus - we appreciate your every effort and contribution
- career path - every individual can develop and advance
- great working atmosphere and friendly team spirit
- learning new skills
- bonuses for recommending new employees

**Join us as a German speaking customer specialist**
- you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team
- you will provide support to users, offer solutions, respond to all inquiries in a timely manner
- you will communicate in German every day
- you will have the constant support of your team leader and the entire team
- work in our office in the beautiful city of Porto

**What are we looking for?**
- ability to generate empathy in written form
- good communication skills
- customer orientation and troubleshooting
- good computer user skills (mandatory)
- advanced spoken and written Spanish skills, C1 level (mandatory)
- advanced spoken and written English skills, C1 level (mandatory)
- ability to manage time and meet goals
- availability to work 5 days per week including Saturdays
- availability to work 8 hours per day from 08:00 and up to 20:00 following rotating fortnightly schedules;

**What is life like at Transcom?**

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. At Transcom, we are recognized for working hard, for working as a team, and for supporting each other. We stand for positive, lasting change in our teams and community. We are Transcom. Here we care about and support each other. You are accepted as you are from day one. And with the right mindset, there is no limit to how far we can go together.

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