Hostel Receptionist

**ABOUT US**:
**HOST WISE** borns from the need of transforming the **Industry of Vacation Rentals** and **Real Estate Investment**. Our mission is to implement a global concept which connects property owners, real estate investors, tourists and digital nomads from all over the world.
**Lightning-fast Growth StartUp**, 2024 has been a **Rocket year** with promising numbers**:Managing over 250 properties, over 6M€ annual revenue**, 40 talented and committed people and two **SpinOffs successfully launched: InvestWise & WorkWise**.
So far, we have **beaten** all growth records** and we're looking for **bright and motivated talented profiles **to join our fast-growing team. In this vacancy opportunity we are looking for a **Hostel Receptionist** (_night shift_).

**ABOUT THE ROLE**:
As a **Hostel Receptionist** you are an **important representative of the company**. You make sure our **our guests** have **a **positive experience **within their stay through an effective **communication and problem solving **approach**.**

**WHAT YOU'LL DO**:

- Being the **first point of contact with our guests**;
- Carrying out **day to day tasks** including general administration and covering the reception area;
- Accurately updating **records** on the system;
- **Administrative duties** on the reception including **answering phones and answering the door**;
- **Answering queries** from service users and **engaging** with them.
- Be the **guarantor** **and coordinator **of cleaning**, including the communication with external partners;
- Be the **guarantor of customer satisfaction** through its responses and actions.

**PROFILE**:

- Available for working in the **_night shift_** (**00h00 - 08h00**), **from Thursday to Sunday** (_4 days a week_);
- Available for a **provision of services contract**;
- To be passionate about delivering great service and be **guest focused**;
- Previous experience in **Receptionist** and **Guest Relations**;
- Experience with handling **guests queries and complaints**;
- You have **good communication skills** in English, further language skills in French or Spanish are a plus.

**WHAT YOU'LL GET IN RETURN**:

- ** Competitive salary** **and benefits;**:

- ** Accelerated career growth** (both in salary and responsibility);
- ** Regular team events** where we celebrate our success and people;
- Sports and **work-life balance** incentives;
- ** A place where you can get things done**. No unnecessary meetings or admin work.