Operations Strategy Specialist

3 meses atrás

Lisboa, Portugal Indie Campers Tempo inteiro

**ABOUT US**

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

**THE ROLE**

As the **Operations Strategy Specialist **you will be an expert within a central team that focuses on the development of strategies related to design of a high-performance global operating model and implementation of the processes, policies and procedures that bring those strategies into reality to drive operational results on availability and quality of the fleet, customer satisfaction and operational efficiency.

Reporting directly to the Operations Strategy Director, this role is of extreme importance to the organization and will require deep integration with other central teams and regional and local operating structures.

**WHAT WILL YOU WORK ON?**
- Lead Advanced Strategic Development: Take ownership of the creation and refinement of strategies that drive excellence in global fleet operations, focusing on areas such as Capacity Planning, Real Estate, Customer Experience, Training and Processes or Health & Safety
- Own the creation of standard operational procedures that are integral part of the training of our central and local teams regarding the capability that you hold as an expert.
- Complex operational data analyses: Conduct in-depth analysis of operational performance data, using advanced techniques to uncover trends and insights that inform strategic decisions at the highest levels autonomously.
- Develop and optimize complex models that create the basis for decision-making and for process execution
- Lead the design of operational processes, policies, and procedures that are executed at the regional and local levels, ensuring they meet the company's operational targets.
- Lead the creation and implementation of strategic projects, tracking their progress and ensuring they are delivered on time and within scope and monitor performance to track adherence
- Lead, train and manage the junior team members of the Operations Strategy team that are allocated to projects and initiatives that you will be coordinating. Act as a mentor and guide to less experienced analysts, sharing your expertise and helping to develop the next generation of talent within the team.

**WHO ARE WE LOOKING FOR?**
- Holds a degree in Business Management, Engineering, Economics, or similar field.
- 6-8 years of experience in a strategic consulting firm or a strategic role within the operations department of a company that manages physical assets or has a direct to final consumer business model.
- Specialist knowledge: In-depth knowledge of operational processes and operation organization methods and frameworks, with a proven track record of driving significant improvements in these areas.
- Advanced Analytical Skills: Strong ability to analyze complex data, develop insights, and translate them into actionable strategies.
- Communication and Leadership skills: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively and influence decision-making at senior levels. Proven experience in mentoring and developing junior team members.
- Collaborative Leadership: Strong ability to collaborate across multiple teams and regions, with a focus on ensuring that central strategies are effectively implemented and adapted to local contexts.
- Results-Oriented and ambitious: Highly organized, detail-oriented, and focused on delivering results that contribute to the company's operational success.
- Fluency in English is required; additional languages are a plus.

**Are you ready to Go Indie?

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