Customer Service Representative

7 meses atrás

Porto, Portugal HAYS Tempo inteiro

Customer Service Representative
Elementis | Customer Service Representative
Your new company
Elementis is a global specialty chemicals company, with over 1,300 employees working at 23 locations across the globe. They create high-value specialty additives that enhance the performance of their customers’ products and make a positive change in the world.
Elementis is establishing a new office and modern laboratory in Porto, Portugal. They offer exciting roles in Research & Development, Human Resources, Finance, Logistics, Customer Service, Regulatory/Product Stewardship, Sales & Marketing, providing a diverse range of opportunities to grow and make an impact. Most of the roles are regional or global.
The Global Logistics Manager establishes and executes projects under the Logistics Management Program to meet supply chain performance and the associated financial goals. It also manages the Global Logistics Visibility tool and supports the regional supply chain management team to implement all logistics activities required for the timely and efficient transportation and distribution of company products and materials
Your new role
Customer Order Processing and Management

Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing)
Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dates
Monitor supply and demand to ensure availability for production and distribution to customers

**Communication and Issue Resolution**:
Route and process incoming calls on ACD (Automatic Call Distribution) line
Monitor and manage group mailbox distribution
Escalate critical availability issues to relevant teams and managers

**Financial Management and Documentation**:
Collaborate with the credit department to investigate past due invoices and resolve accounts receivable and credit hold issues
Ensure timely release and accuracy of invoices, debit, and credit notes in the ERP order-to-cash model

**Continuous Improvement and Goal Achievement**:
Actively contribute to the continuous improvement of administrative systems and processes
Participate in achieving organisational and departmental goals
Customer Relations and Professionalism

Maintain a high level of profissionalizar and positive rapport with every customer
Support uninterrupted customer service support and experience by providing account coverage and back up during absences What you’ll need to succeed

Bachelor's degree preferred. Associate degree.
Experience of working within a customer-serviced related role required
Advanced Microsoft Office (Excel, Word, etc.) and good knowledge with JD Edwards would be an advantage
Verbal and written fluency in English

This position will have an hybrid regime with a minimum of 3 days in the office. Whilst this role will be based at the Porto Hub, there will be occasions where you may be required to travel to other Elementis sites
1030622

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