Guest Experience
Há 1 mês
**Descripción**:
A Vincci Hoteles, é uma cadeia Internacional de Hóteis de 4 e 5 estrelas em Portugal, Espanha, Grécia e Tunísia que procura para o mais recente Hotel 4* na Cidade do Porto (Portugal), um profissional para integrar a equipa de **Guest-Experience.**
A função que estamos à procura:
- ** Guest-Experience (M/F);**
**Responsabilidades**:
- Atenção ao cliente;
- Transmitir a imagem da cadeia Vincci Hoteles;
- Realizar tarefas delegadas pela Direção do hotel;
- Planear ações para aumentar as vendas;
- Substituir o(a) Director(a)/Sub-Diretor(a), caso seja necessário;
- Informar aos Chefes de Departamento, sobre a satisfação do cliente e possíveis melhorias;
- Acompanhamento,prestação de informações aos hóspedes e resolução de conflitos;
- Promover as instalações do hotel aos hóspedes.
No Grupo Vincci apostamos em oferecer turismo de qualidade, responsável e com sustentabilidade. As nossas equipas desenvolvem-se num ambiente de igualdade, companheirismo e dinamismo.
Entendemos que, a gestão e a promoção do talento das nossas equipas são a chave para proporcionar experiências únicas aos nossos clientes.
Trabalhamos diariamente para o desenvolvimento e das nossas equipas e fomentamos a sua evolução na cadeia gerando novas oportunidades de emprego graças à expansão de novos destinos turísticos.
O nosso desafio? Passa por continuar a crescer, apostando numa aprendizagem que nos permita melhorar dia a dia os nossos padrões de qualidade e os processos de trabalho, mantendo a paixão de sempre.
Se queres aprender, desenvolver-te e desfrutar do teu local de traballho... ESTAMOS À TUA ESPERA
**Requisitos**:
- Curso técnico-profissional, ou Licenciatura na área Turismo/Hotelaria, serão valorizados;
- Experiência profissional na área (Recepção Hoteleira);
- Dinamismo, flexibilidade, organização, proatividade e simpatia;
- Capacidade de trabalhar em equipa;
- Conhecimento da cidade ( valorizado)
- Conhecimentos de línguas: inglês (obrigatório), francês e espanhol.
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