Shorex Land Experience Coordinator

4 semanas atrás

Porto, Portugal Mystic Cruises Tempo inteiro
Job Description

As a Shorex Land Experience Coordinator, you will actively engage in coordinating and enhancing all shore excursion activities for our guests. Your primary responsibility will be to ensure seamless experiences for guests during their onshore adventures. Additionally, you will play a crucial role in guiding guests, providing instructions, and prioritizing their safety during various activities. Moreover, you will communicate with guests, offering information about tours and destinations, and assisting at the front desk as needed. Your role will also involve assisting with presentations, public speaking recaps, and other Shorex activities. One important task will be assisting with Shorex activities and entertainment activities onboard.


Qualifications

  • Previous experience in a similar role or demonstrated experience in the tourism Industry
  • Excellent communication skills to interact effectively with guests
  • Small-Vessel Proficiency Certificate (RYA Powerboat Level 2 or equivalent)
  • Proficiency in driving zodiacs
  • STCW Basic Safety Training Certificate
  • Strong organizational skills to manage front desk duties and concierge services
  • Ability to work in a dynamic environment and adapt to changing circumstances

Responsibilities:

  • Communicate with guests and offer information about tours and destinations
  • Assist with front desk reception duties, including providing activities information to guests, and booking taxis, among others
  • Assist with Shorex activities: presentations, recaps, and other activities
  • Collect pictures of shore excursion activities
  • Bus dispatch and provide directions to guests ashore
  • Escort guests on tours
  • Assist with on-board entertainment (set-ups, sound and lighting in auditoriums, lounges, and other areas)
  • Assist the Cruise Director with onboard office duties (e.g., daily program and TV information)
  • Guide guests and provide instructions for water sports activities
  • Ensure the safety of guests during all water-based activities
  • Drive zodiacs with guests or as a zodiac safety driver

Requisites:

  • Strong customer service skills and ability to handle guest inquiries and concerns.
  • Previous experience in shore excursion coordination, tourism, or related field preferred.
  • Proficiency in Computer and Microsoft PowerPoint skills
  • Fluency in multiple languages is a plus. English is mandatory
  • Public speaking


Additional Information

Communication & Coordination

  • Report to the Shorex Manager and Cruise Director

Mindset and Values

  • Be well groomed and of professional personality and focused on delivering 100% Satisfaction
  • Adhere to schedules, always setting good standards as a member of the shoreside team
  • Be willing to travel to various Atlas Ocean Voyages vessels

Guidelines and Regulations

  • Implement Standard Operating Procedures & STAR Service Standards within the department
  • The company reserves the right to change/extend this job description if necessary, at any point in time during her/his employment.

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