Service Catalogue Manager
3 semanas atrás
Kantar is the world’s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.
Job Details
**Job Description**:
We, at Kantar, as part of the growth of the Technology Services department, are looking for a highly skilled and meticulous professional to join our team as an ITIL Service Portfolio Catalogue Manager. In this role, you will be responsible for handling the service portfolio catalogue, ensuring the accuracy, completeness, and availability of information related to our organization's services. Your main objective will be to maintain a comprehensive and up-to-date catalogue that reflects our service offerings and enables effective decision-making.
**Responsibilities**:
- Service Portfolio Management: Develop and maintain the service portfolio catalogue, including service descriptions, service level agreements (SLAs), service performance metrics, and associated documentation.
- Catalogue Maintenance: Regularly update the service portfolio catalogue to reflect changes in service offerings, pricing, SLAs, and other relevant information. Ensure accuracy, consistency, and completeness of all catalogue entries.
- Collaboration: Work closely with multi-functional teams, including service owners, service delivery managers, product managers, and other partners to gather service information and updates. Collaborate with requestors to ensure alignment between the catalogue and the organization's strategic objectives.
- Documentation and Reporting: Create and maintain comprehensive documentation related to service offerings, including technical specifications, user guides, and service-level reports. Generate regular reports on service performance, trends, and customer satisfaction.
- Continuous Improvement: Find opportunities for process improvements and optimization within the service portfolio management function. Implement best standard methodologies to improve the efficiency and effectiveness of catalogue management processes.
- Stakeholder Communication: Act as a key point of contact for internal and external partners regarding service catalogue-related inquiries. Provide timely and accurate information, address concerns, and facilitate communication between different teams and departments.
- Compliance and Governance: Ensure compliance with relevant ITIL standards, policies, and regulatory requirements in managing the service portfolio catalogue. Implement governance mechanisms to maintain data integrity and security.
Qualifications:
- Relevant certifications such as ITIL Foundation or ITIL Service Lifecycle/Service Capability modules are highly desirable.
- Shown experience in service portfolio management, catalogue management, or a related role in an IT service management environment.
- In-depth knowledge of ITIL framework, processes, and standard methodologies.
- Solid understanding of service lifecycle management, including service design, service transition, and service operation.
- Good interpersonal skills with outstanding attention to detail.
- Proficient in documentation and reporting, with the ability to communicate sophisticated information in a clear and concise manner.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse partners.
- Familiarity with IT service management tools and systems (ServiceNow would be advantageous)
- Self-motivated and able to work independently with mínimal direction.
- Champions a culture of diversity & inclusion, seeking to build an outstanding distributed team.
Country
Why join Kantar?
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.
-
Service Catalogue Manager
Há 6 dias
Porto, Porto, Portugal KANTAR Tempo inteiroKantar is the world's leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people...
-
Manager, Business Analytics
Há 5 dias
Porto, Portugal FARFETCH Tempo inteiroFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers. We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome...
-
Iot Service Manager
2 meses atrás
Porto, Portugal IWG Tempo inteiro**IoT Service Manager**: **(Portugal)**: **About IWG**: We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and options...
-
Service Lifecycle Manager
3 semanas atrás
Porto, Portugal Flutter Entertainment Tempo inteiroBlip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming. As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe. Creating safe and...
-
IT Service Management Specialist
Há 5 dias
Porto, Portugal Continental Tempo inteiroYour tasks As IT Service Management Specialist you are: Functional leader of Group Functions IT Service Managers Representative of IT Service Management in Group Functions IT: - responsible for effective IT Service Management (ITSM) - manage the Group IT Service Catalog - manage, steer and consult the ITSM organization on all IT Service Management topics -...
-
Senior Business Analyst
4 semanas atrás
Porto, Portugal FARFETCH Tempo inteiroFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers. We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome...
-
Service Lifecycle Manager
Há 6 dias
Porto, Porto, Portugal Flutter Entertainment Tempo inteiroBlip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming.As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe.Creating safe and fun...
-
Service Lifecycle Manager
Há 6 dias
Porto, Porto, Portugal Flutter Entertainment Tempo inteiroBlip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming.As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe.Creating safe and fun...
-
Iot Service Manager
Há 6 dias
Porto, Porto, Portugal IWG Tempo inteiroIoT Service Manager:(Portugal):About IWG:We're changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour's...
-
Service Manager
Há 6 dias
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreiraEncontramos 34 vagas para Vagas de emprego service-managergerman-speaker .Listando de 1 até 30 Função: Service Manager - German speakerEmpresa: AubayTipo: n/dContrato: Contrato a termo, Contrato sem termo, Prestação de ServiçosLocalidade: LisboaFunção: Project Manager (Spanish Speaker)Empresa:...
-
Service Manager
2 semanas atrás
Porto, Portugal PTC Group Tempo inteiro**About the job Service Manager**: Service Manager Capacity (Hybrid Cloud) **Job Summary**: **Responsibilities**: - Manage service availability and capacity planning, including forecasting and performance management - Troubleshoot and resolve complex technical issues related to the hybrid cloud environment - Monitor and report on system performance,...
-
Service Manager
Há 6 dias
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 34 vagas para Vagas de emprego service-managergerman-speaker.Listando de 1 até 30 Função:Service Manager - German speakerEmpresa:AubayTipo:n/dContrato:Contrato a termo, Contrato sem termo, Prestação de ServiçosLocalidade:Lisboa Função:Project Manager (Spanish...
-
Guest Service Manager
Há 6 dias
Porto, Porto, Portugal Pestana Hotel Group Tempo inteiroGuest Service Manager (M/F) - Pestana Porto Santo:Cidade: Porto SantoO Pestana Hotel Group encontra-se a recrutar para a função de Guest Service Manager (M/F) para o Pestana Porto Santo.Requisitos: Experiência mínima na função de 2 ano em hotelaria de 5 estrelas Gosto pelo contacto com o cliente Competências de gestão de reclamações Elevados...
-
Service Manager
2 meses atrás
Porto, Portugal Expleo Tempo inteiroOverview: Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value...
-
Service Manager
Há 6 dias
Porto, Porto, Portugal Noesis Tempo inteiroService Manager / IT Project ManagerPorto Porto, Porto District, Portugal Noesis is looking for candidates with the following profile:Main Tasks and Responsibilities:Ensure the execution of the contracted services, according to contractual terms, service levels, and following a continuous process of expectations management; Work as a service focalpoint,...
-
Service Manager
2 semanas atrás
Porto, Portugal FinTrU Tempo inteiro**Vacancy Name** - Service Manager **Vacancy No** - VN545 **Location City** - Porto **Overview of Role** - FinTrU is looking for an experienced Service Manager to join our Technology team, based at our Offices in Porto. At FinTrU, we are on a mission to establish robust IT service management (ITSM) practices. As the Service Manager, you’ll be at the...
-
Service Manager
2 semanas atrás
Porto, Portugal AxiansPT Tempo inteiroNa AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade. Faz também parte da nossa cultura a preocupação com o meio ambiente e a realização de ações de responsabilidade corporativa social e ambiental. **O CARGO**: Procuramos...
-
Service Manager
Há 6 dias
Porto, Porto, Portugal Expleo Tempo inteiroOverview:Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we're able to fast-track innovation through each step of your value...
-
Host Service Manager
2 meses atrás
Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 14 vagas para Vagas de emprego host-service-manager .Receba alerta de vagas em seu email. Registre-se agora!Função: Service ManagerEmpresa: Neotalent ConclusionTipo: Full-timeContrato: Contrato sem termoLocalidade: Lisboa Função: Technical Service ManagerEmpresa: Crossjoin SolutionsTipo:...
-
Host Service Manager
3 semanas atrás
Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 14 vagas para Vagas de emprego host-service-manager .Receba alerta de vagas em seu email. Registre-se agora!Função: Service ManagerEmpresa: Neotalent ConclusionTipo: Full-timeContrato: Contrato sem termoLocalidade: Lisboa Função: Technical Service ManagerEmpresa: Crossjoin SolutionsTipo:...
