IT Support Analyst

5 meses atrás

Lisboa, Portugal Reltio Tempo inteiro

At Reltio®, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success. We embrace our differences and are "Better Together" as One Reltio. We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We "Own It". Every day, we innovate and evolve, so that today is "Always Better Than Yesterday". If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk

**Job Summary**:
We are looking for someone to join the IT Support Services team. As an IT support analyst, you are responsible for providing a broad range of technical support services. You will configure, install, and maintain hardware and software programs, and assist with upgrades and integrations. Provide repair and troubleshooting support, which may be performed remotely using virtual meetings. You will contribute to the assessment and documentation of the IT processes and make recommendations for improvements.

**Job Duties and Responsibilities**:

- Provide employee technical support for the EU and US east time zones
- Triage IT related questions and troubleshoot software and hardware issues as they arise
- Receive, process and resolve tickets from the IT ticketing system
- Onboarding of new hires computers, accounts, and systems access
- Support Weekly IT Onboarding Sessions for new hires
- Offboard employees and contractors leaving the company
- Contribute content to the IT knowledge base
- Identity management including password resets and lockout.
- Availability for on call support for other regions
- Train end-users how to setup and use new technologies
- Support for AV conference rooms and office equipment including printers
- Basic administration of device management platforms
- Basic support of network and wireless infrastructure
- Work with IT vendors to receive, inventory, and distribute IT equipment
- Support of IT's remote access solutions (VDI)
- Support for Telephony system (VoIP)

**Skills You Must Have**:

- 3+ years of working experience as an IT Help Desk Analyst or other IT Support role
- An associate degree in a computer science or information technology field or equivalent experience
- Excellent troubleshooting skills with both Windows and Mac devices
- Experience with Google Workspace, Okta, Slack, Zoom, Azure AD, and Attlassian products.
- Working knowledge with IT Service Desk ticketing systems
- Must be an excellent learner and self-driven
- Ability to work well with others while being able to work independently
- Excellent verbal communication skills
- Analytical thinking skills
- Excellent customer service skills
- Being flexible and open to change
- Ability to use own judgment to make decisions
- Strong problem solving
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues

**Skills That Are Nice to Have**:

- Administration experience with Mobile Device Management for both Intune and Jamf
- Experience operating centralized computer patch management
- CompTIA A+, Net+ certifications a plus.
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Apple Certified or Jamf Pro certification
- ITIL Foundation certification
- Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation

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