Fraud Prevention or Back-office Support Agent
3 semanas atrás
Posted 26 May 2023
LocationLisbon
DisciplineCustomer Service
Reference36599
Viktor Söderström
**Are you a motivated and enthusiastic native Swedish speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Portugal?**
**Work as a Swedish-speaking Fraud Prevention **or Back-office** Agent for an American multinational technology company**
**Tasks**
- Placing orders
- Inquiries about products
- Locating product
- Collecting and providing feedback
- Checking on Order Status
- Setting up returns, checking status of returns and refunds, assisting with refunds
- Handling Consumer Complaints
- Providing technical support for users
- Scheduling call backs and performing outbound Calls
**Requirements**:
- Native level of Swedish and business fluent English both written and oral.
- Prior experience in customer service/technical support and/or experience
- Ability to take detailed information
- Adapt at working with ambiguity
- Strong comprehension skills (adaptive writing, active reading)
- Ability to stay positive and project optimism - Adaptability to new and ever-changing needs
- Enjoying the gadget culture and staying up-to-speed on the consumer electronics industry
- Strong organizational skills.
- Demonstrated sales and/or customer service success
**Conditions**
- Good competitive local salary
- Performance bonus 150 euros
- Meal Allowance 6 euros per day
- Health insurance
- Gym membership
- Possibility to work from home anywhere in Portugal (including the islands)
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