Customer Advisor
6 meses atrás
Tasks
- Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy
- Indexation & electronic archiving in our document management tool.
- Policy changes requests, updating payment details
- Cancellation Requests
- Making a claim request
**Requirements**:
As a Customer Experience Advisor for the world’s largest publicly traded property and casualty insurer, you will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
- Are native on the required language(C2) German or Dutch and fluency English (B2)
- Experience in technical Troubleshooting
- Have previous customer experience is a plus
- Have excellent verbal and writing skills coupled with a formal and diplomatic stance
- Are proactive, self-motivated, and a great team player
- Are non-EU residents, it is mandatory to have a valid work permit.
**Benefits**:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Health insurance with a dental plan (after 6 months contract)
- Meal Allowance paid in voucher card
Additional Benefits
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world.
**Contract**: 6 months of probation then it depends on the performance indefinite.
**Relocation Package**:
- Flight Ticket Reimbursement after 6 months
- Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)
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