Application Production Support It
7 meses atrás
Do you know **AskBlue**?
We were born in 2013, and we provide services in the field of information technology.
We are looking for **Application Production Support **to join our company in one of our projects, in **Lisbon**.
**Requirements**:
- At least 5 years-long experience
- Teamwork attitude: work cooperatively toward a common objective
- Accuracy: manage details to fully achieve required objectives and safeguard the context
- Stress management and self-control: keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking
- Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions
- Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
- Responsiveness: promptly address needs based on understanding their priorities and constrains
- Autonomy: manage own work in order to take the appropriate actions
- Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues
**Main Activities**:
- Monitoring the infrastructure server resources
- Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
- Tracking all the incoming requests on the ticketing system
- Updating the progress of the execution of all tasks in the ticketing tools
- Assessing the priority of the incoming requests involving the key people who might be helpful define it
- Performing the analysis, planning all technical tasks required and executing them
- Defining tactical solutions to resume processes as quick as possible
- Contributing to find out the incident root cause
- Engaging the proper escalation path for all situations
- Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
- Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
- Acting as the first point of contact for all tasks/enquiry related to production
- Managing the communication with internal end-users and external clients for the topics in-scope
**Main Tasks**:
- Support the business in their IT needs and understand the business workflows and scenarios
- Maintaining a proper coverage in their designated shift
- Provide business, team members and other project/task partnering teams updates on the issue/task/project
- Understand the underlying issue and the associated patch fix/release and identify systemic issue
- Contribute towards better post-release checkouts
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team
**Technical Skills**:
- ITIL**Expert**
- Linux red hat**Mastery**
- Troubleshooting incidents**Expert**
- Devops tool Chain (Jenkins,**Mastery**
- Oracle Exadata**Mastery**
- ETL (IBM Data Stage preferable)**Expert**
- CFT**Expert**
- Autosys**Expert**
- Dynatrace**Expert**
- Cloud concepts**Expert**
**Soft Skills**:
- Professional English**Expert**
- Good communication skills**Expert**
- Autonomous and proactive person**Mastery**
- Team player**Expert**
**Work Arrangement**:
- Hybrid.
**Offer**:
- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.
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