Application Production Support It

7 meses atrás


Lisboa, Portugal askblue Tempo inteiro

Do you know **AskBlue**?

We were born in 2013, and we provide services in the field of information technology.

We are looking for **Application Production Support **to join our company in one of our projects, in **Lisbon**.

**Requirements**:

- At least 5 years-long experience
- Teamwork attitude: work cooperatively toward a common objective
- Accuracy: manage details to fully achieve required objectives and safeguard the context
- Stress management and self-control: keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking
- Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions
- Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
- Responsiveness: promptly address needs based on understanding their priorities and constrains
- Autonomy: manage own work in order to take the appropriate actions
- Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues

**Main Activities**:

- Monitoring the infrastructure server resources
- Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
- Tracking all the incoming requests on the ticketing system
- Updating the progress of the execution of all tasks in the ticketing tools
- Assessing the priority of the incoming requests involving the key people who might be helpful define it
- Performing the analysis, planning all technical tasks required and executing them
- Defining tactical solutions to resume processes as quick as possible
- Contributing to find out the incident root cause
- Engaging the proper escalation path for all situations
- Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
- Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
- Acting as the first point of contact for all tasks/enquiry related to production
- Managing the communication with internal end-users and external clients for the topics in-scope

**Main Tasks**:

- Support the business in their IT needs and understand the business workflows and scenarios
- Maintaining a proper coverage in their designated shift
- Provide business, team members and other project/task partnering teams updates on the issue/task/project
- Understand the underlying issue and the associated patch fix/release and identify systemic issue
- Contribute towards better post-release checkouts
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

**Technical Skills**:

- ITIL**Expert**
- Linux red hat**Mastery**
- Troubleshooting incidents**Expert**
- Devops tool Chain (Jenkins,**Mastery**
- Oracle Exadata**Mastery**
- ETL (IBM Data Stage preferable)**Expert**
- CFT**Expert**
- Autosys**Expert**
- Dynatrace**Expert**
- Cloud concepts**Expert**

**Soft Skills**:

- Professional English**Expert**
- Good communication skills**Expert**
- Autonomous and proactive person**Mastery**
- Team player**Expert**

**Work Arrangement**:

- Hybrid.

**Offer**:

- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.



  • Lisboa, Portugal Inetum Tempo inteiro

    We are looking for an Application Production Support to join our Inetum Team and be part of a work culture focused on innovation!Location: Lisbon Main Tasks Support the business in their IT needs and understand the business workflows and scenarios;Improve day-to-day tasks by writing scripts and automating tasks that are procedure-oriented;Profile Bachelor's...


  • Lisboa, Portugal Inetum Tempo inteiro

    We are looking for an Application Production Support to join our Inetum Team and be part of a work culture focused on innovation!Location: LisbonMain TasksSupport the business in their IT needs and understand the business workflows and scenarios;Improve day-to-day tasks by writing scripts and automating tasks that are procedure-oriented;ProfileBachelor's...


  • Lisboa, Portugal Winning Tempo inteiro

    At WINNING CONSULTING we are looking for an **Application Support Production** profile to join our teams in a project for an important client in the Banking Sector - _(Hybrid)_ To achieve this, you'll need: **REQUIREMENTS** - ** Linux**: - ** Windows** (power shell, active directory, Event logs,) - Network - Application Performance Monitor (**_Dynatrace...


  • Lisboa, Portugal Phiture Tempo inteiro

    About the job Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees.In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, established in 2005.BNP Paribas Wealth...


  • Lisboa, Portugal askblue Tempo inteiro

    Do you know **AskBlue**? We were born in 2013, and we provide services in the field of information technology. We are looking for **Application Production Support **to join our company in one of our projects, in **Lisbon**. **Tasks**: - Ensuring the specialist support to the IT development and Application Support team. - Contribute to global/local...


  • Lisboa, Portugal Alter Solutions Tempo inteiro

    Job Description The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement...


  • Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13282_Application Production Support_Lisboa **Descrição**: Application Support **Perfil**: - Basic knowledge and capabilities in scripting languages, network, Windows, and Linux environments; - Oracle WebLogic knowledge; - Solid knowledge base in Investment Banking and trade workflow from creation to accounting; - Oracle SQL knowledge; -...


  • Lisboa, Portugal Noesis Portugal Tempo inteiro

    **Main Responsibilities**: - Manage incidents according to Service Delivery GITSDE / ITIL Standard; - Monitor environments and KPIs, suggest changes, improvements so as to continuously improve global level of service and validate changes onto production; - Identify recurring Issues and service Request and define action plans to reduce them. **Noesis is...


  • Lisboa, Portugal BNP Paribas Tempo inteiro

    **About the job** Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves...


  • Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13286_Application Production Support_Lisboa **Descrição**: Application Support **Perfil**: - Graduate in Computer Science or related field; - Minimum 10 years of experience in a similar role; - Knowledge of file transfer protocols (sftp, ftp, CFT); - Understanding of relational database concepts; - Familiarity with RedHat Linux, Windows,...


  • Lisboa, Portugal Alter Solutions Group Tempo inteiro

    The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.This team is also responsible for maintaining, guaranteeing, and improving the current service provided by the transversal applications by identifying root causes, suggesting, and implementing...


  • Lisboa, Portugal Alter Solutions Group Tempo inteiro

    The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.This team is also responsible for maintaining, guaranteeing, and improving the current service provided by the transversal applications by identifying root causes, suggesting and implementing...


  • Lisboa, Portugal askblue Tempo inteiro

    Do you know **AskBlue**? We were born in 2013, and we provide services in the field of information technology. We are looking for **Production Application Support** to join our company in one of our projects, in **Lisbon**. **Tasks**: - Monitoring the infrastructure server resources. - Replying and taking in charge the incoming phone calls or ITSM...


  • Lisboa, Portugal Noesis Portugal Tempo inteiro

    Main Responsibilities: Manage incidents according to Service Delivery GITSDE / ITIL Standard; Monitor environments and KPIs, suggest changes, improvements so as to continuously improve global level of service and validate changes onto production; Identify recurring Issues and service Request and define action plans to reduce them. Noesis is looking for...


  • Lisboa, Portugal Phiture Tempo inteiro

    Main Responsibilities: Manage incidents according to Service Delivery GITSDE / ITIL Standard;Monitor environments and KPIs, suggest changes and improvements to continuously enhance the global level of service and validate changes onto production;Identify recurring issues and service requests and define action plans to reduce them.Noesis is looking for...


  • Lisboa, Portugal Winning Tempo inteiro

    Na WINNING CONSULTING procuramos **Application Prodution Support **para integrarem os nossos projetos num prestigiado cliente na área da Banca. **Funções/Tarefas**: - Assegurar o suporte aplicacional na área de Banking and Financing Services, suporte e resolução de incidentes através de tickets; - Garantir e melhorar o serviço prestado pelas...


  • Lisboa, Portugal Dellent Consulting Tempo inteiro

    In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.We are looking for an...


  • Lisboa, Portugal askblue Tempo inteiro

    Do you know **AskBlue**? We were born in 2013, and we provide services in the field of information technology. We are looking for **Application Production Support **to join our company in one of our projects, in **Lisbon**. **RESPONSIBILITIES** - Ensuring the specialist support to the IT development and Application Support team; - Contribute to...


  • Lisboa, Portugal Dellent Consulting Tempo inteiro

    In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.We are looking for an...


  • Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13237_ Application Production Support_Lisboa **Descrição**: Application Support **Perfil**: - At least 10 years of experience in a relevant field; - Teamwork attitude with a focus on cooperation and accuracy; - Strong stress management and problemsolving skills; - Contribute to global and local strategic projects. **Oferecemos**: -...