French-speaking Travel Customer Advisor
3 semanas atrás
**French-speaking Customer Advisor in the travel industry (Lisbon Based)**
Are you looking to start a career in the travel industry and move to Lisbon? We are in search of French-speakers to join an innovative online travel company and provide high-quality customer support.
Gain a privileged know-how of the travel industry while enjoying the great Portuguese lifestyle
**The Company**:
Work for an online, hybrid and innovative travel sales site, launched in September 2015. They offer plane tickets, hotels, stays, cars and holiday rentals at fantastic prices. They negotiate directly with airlines, hotel platforms and suppliers, while continuously investing in cutting-edge technological developments.
**Benefits**:
- Competitive salary (14 monthly payments per year)
- Performance bonus
- 6 months fixed contract
- Health insurance (after 6 months of contract)
- Meal allowance
- Paid initial training
- Work from home temporarily (during COVID-19)
- Intercompany mobility
- Shared accommodation
- Flight reimbursement
**Your Profile**:
- You are proficient in French
- Great communication and interpersonal skills
- Customer oriented
- Great time management
- You are EU resident, or you have a valid work permit
- Multitasking (Resilience and Adaptability)
- Problem solver
**Your Responsibilities**:
- Provide an excellent customer support for French-speaking clients, deliver relevant travel solutions about booking, doubts, upgrades and rescheduling
- Deal with claims (strikes, lateness, cancellation, etc )
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Give suggestions to customers about destinations, travel dates, financial advice and travel packages
Work for the online travel agency that prioritizes the simplicity of the reservation process, the transparency of prices, the quality of the service provided to customers and the constant search for innovative services.
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