Global Training and Quality Manager

2 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Location**
- Lisbon, Portugal**Language**
- English***

**Description**:
**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

**What you’ll be doing at Webhelp**

As an **English-Speaking Global Training and Quality Manager**, you will:

- Work with the client to deliver training in each of the countries to achieve the targets
- Complete TNA in all countries to identify gaps in learning to develop new materials to improve constantly across countries
- Contributing to engagement activities, retention initiatives, customer experience, and business goals through leadership
- Align all countries in training operating principles in the delivery of material and operational models within Quality teams
- Support the client to drive customer excellence
- Organize and lead calibration meetings and work with the countries on any action plans required
- Report on Quality results
- Work with different departments to design initiatives within Training and Quality

**We’ll be a great match if you**:

- **Have a high level of English (written and oral)**:

- Have a minimum of 2-3 years of experience in a similar function
- Have excellent planning, organizational, and time management skills
- Have experience in leading a Quality Excellence team, driving customer experience in an operation utilizing Metrix such as NOS, Csat, and FCR
- Have a background in managing, coaching, and mentoring across countries

**It would be a plus if you**:

- Have commercial awareness and good analytical skills
- Have strong communication skills - verbal, written, and presentation
- Have outstanding interpersonal skills, relationship management, communications, analytical, and presentations skills combined with robust administrative skills and attention to detail in the management

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance (after 6 months)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule from Monday to Saturday
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Workplace**:Work on-site in Lisbon, Portugal**

“I have been working at Webhelp for almost 4 years. During this time, I have learned a lot and have been able to grow in the company. I have met many valuable people along the way and have grown a lot personally and professionally. Every morning I wake up happy because I really like the work I do and the people I work with, I am grateful for that.” - **Lucia Vasquez, Quality Analyst**

**Who we are**

**Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp** is an equal-opportunity employer.

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