Nursing Coordinator

**Learn about knok**

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.

With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

If this makes sense, keep reading

**About the role**

We are looking for a Nursing Coordinator. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, let's connect. If this makes sense, keep reading

As a Nursing Coordinator, you will:

- Supervise and manage a team of triage nurses, overseeing their daily activities and workload distribution.
- Lead and coordinate a specialized team of nurses serving as case managers for patients with chronic and/or complex diseases, ensuring efficient case management practices and optimal patient care outcomes.
- Uphold and enforce high standards of care delivery and adherence to established protocols and best practices, aiming to achieve exceptional quality levels across all nursing operations.
- Implement quality improvement initiatives and monitor performance metrics to continuously enhance the quality of nursing services provided.
- Monitor and ensure the appropriate utilization of telemedicine technologies, overseeing the integration of virtual care options into patient care pathways and promoting their effective use as alternatives to traditional in-person appointments.
- Develop, implement, and optimize clinical and operational nursing processes to enhance efficiency, effectiveness, and patient satisfaction.
- Collaborate closely with the medical team, production team, and other operational units to align nursing initiatives with organizational objectives, fostering interdisciplinary teamwork and achieving common goals.
- Participate in cross-functional meetings and initiatives, contributing nursing expertise and insights to the development of integrated healthcare solutions and operational strategies.
- Evaluate, select, and integrate digital health tools and technologies into clinical workflows and care delivery models, leveraging innovative solutions to enhance patient outcomes and streamline nursing operations.

**About you**

To be considered for this role, here are the skills we're looking for:

- Graduation Degree;
- At least 8 years of clinical experience
- Relevant experience in coordinating nursing teams
- Relevant experience in pre-hospital or hospital triage
- Detailed knowledge of how the Portuguese health system works (National Health System).
- Interest in digital solutions applied to health, ideally with experience in their implementation.
- Proficient in office tools and adept at multitasking on different platforms.
- Good communication and argumentation skills;
- Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels of business.