Strategic Operations Coordinator for Patient Care

Há 6 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Discover the Opportunity to Revolutionize Healthcare Patient Experience

We are seeking an exceptional individual to join our team as a Customer Service Team Leader. In this key role, you will drive operational efficiency, lead a team of customer service specialists, and deliver outstanding service to patients, partners, and healthcare professionals.

About Our Company

At knok, we empower continuous, engaging, and personalized healthcare experiences through our API-first white-label platform. Since 2015, we have enabled over 2.5 million clinical interactions in more than 12 countries, leveraging ready-to-use data to improve care automation and increase financial savings.

The Role

As a Customer Service Team Leader, your responsibilities will include:

  • Promoting efficacy and efficiency of national homecare services
  • Coordinating a team of homecare customer service specialists
  • Ensuring adequate documentation and data collection of operations
  • Planning healthcare professionals' working schedules
  • Collaborating with medical and nursing teams
  • Ensuring a positive experience for patients, partners, and healthcare professionals

Your Qualifications

To excel in this role, you should possess:

  • Previous experience in operations/customer service
  • Graduation degree
  • Experience in managing or coordinating teams
  • Proficiency in Excel and ability to use multiple tools simultaneously
  • Excellent communication and argumentation skills
  • Fluency in English (Portuguese is a plus)

Salary: €45,000 - €60,000 per annum, depending on experience, and a range of benefits to support your career growth and well-being. If you're passionate about delivering exceptional patient care and leading high-performing teams, let's connect



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