Patient Experience Manager

3 semanas atrás


Porto, Porto, Portugal knok Tempo inteiro

About knok

We're a healthcare technology company dedicated to improving patient care through our innovative platform.

Our API-first white-label solution enables a continuous, engaging and personalized healthcare experience for all conditions through our cutting-edge Patient Journey Engine.

Leveraging ready-to-use data from regular clinical practice, we improve care automation and increase financial savings. Since 2015, we've facilitated more than 2.5 million clinical interactions in over 12 countries.

Our platform is scalable, AI-ready, and enhances the power of data-driven care to deliver better outcomes during all stages of life.

About the Role

We're seeking an experienced Customer Service Team Leader to join our team. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners.

  • Promote the efficacy and efficiency of our national homecare service;
  • Coordinate a team of homecare customer service specialists;
  • Ensure adequate documentation and data collection of the operation;
  • Plan the working schedules of healthcare professionals;
  • Work collaboratively with medical and nursing teams;
  • Ensure a positive experience for patients, partners, and healthcare professionals.

About You

To be considered for this role, you should have:

  • Previous experience in operations/customer service;
  • A degree in a relevant field;
  • Experience in managing or coordinating teams;
  • Computer skills (Excel is a must) and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Fluency in English and Portuguese, with the ability to communicate effectively both written and verbally to all levels in business;
  • Experience in healthcare is a plus.

What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on your experience and qualifications. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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