Patient Experience Manager
3 semanas atrás
About knok
We're a healthcare technology company dedicated to improving patient care through our innovative platform.
Our API-first white-label solution enables a continuous, engaging and personalized healthcare experience for all conditions through our cutting-edge Patient Journey Engine.
Leveraging ready-to-use data from regular clinical practice, we improve care automation and increase financial savings. Since 2015, we've facilitated more than 2.5 million clinical interactions in over 12 countries.
Our platform is scalable, AI-ready, and enhances the power of data-driven care to deliver better outcomes during all stages of life.
About the Role
We're seeking an experienced Customer Service Team Leader to join our team. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners.
- Promote the efficacy and efficiency of our national homecare service;
- Coordinate a team of homecare customer service specialists;
- Ensure adequate documentation and data collection of the operation;
- Plan the working schedules of healthcare professionals;
- Work collaboratively with medical and nursing teams;
- Ensure a positive experience for patients, partners, and healthcare professionals.
About You
To be considered for this role, you should have:
- Previous experience in operations/customer service;
- A degree in a relevant field;
- Experience in managing or coordinating teams;
- Computer skills (Excel is a must) and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Fluency in English and Portuguese, with the ability to communicate effectively both written and verbally to all levels in business;
- Experience in healthcare is a plus.
What We Offer
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on your experience and qualifications. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
-
Digital Marketing Strategist
3 semanas atrás
Porto, Porto, Portugal Swordhealth Tempo inteiroUnlock Your Potential as a Digital Marketing StrategistSword Health, a trailblazing company revolutionizing pain management, is seeking an exceptional Digital Marketing Strategist - Patient Experience to join our dynamic team. In this pivotal role, you will play a crucial part in shaping the patient journey through innovative marketing strategies and...
-
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroDiscover the Opportunity to Revolutionize Healthcare Patient ExperienceWe are seeking an exceptional individual to join our team as a Customer Service Team Leader. In this key role, you will drive operational efficiency, lead a team of customer service specialists, and deliver outstanding service to patients, partners, and healthcare professionals.About Our...
-
Senior Product Designer
Há 1 mês
Porto, Porto, Portugal Promptlyhealth Tempo inteiroProduct Designer for Real World Evidence and Healthcare SolutionsWe are looking for a talented and creative Product Designer to join our team at Promptlyhealth. In this role, you will work closely with product managers, engineers, and other stakeholders to design intuitive, beautiful, and functional products that meet both user needs and business goals.Key...
-
Healthcare Operations Manager
2 semanas atrás
Porto, Porto, Portugal Knokcare Tempo inteiroAbout KnokcareAt Knokcare, we revolutionize patient engagement through our innovative Digital Front Door strategy. Our platform connects patients, providers, and healthcare professionals in a seamless, secure environment. By leveraging ready-to-use data and a Patient Journey Engine, we empower caregivers to deliver personalized, continuous care.A Strong...
-
Product Manager
Há 7 dias
Porto, Porto, Portugal Product Manager Tempo inteiroAbout the RoleWe are seeking a skilled Product Manager to join our team at Airbot Technology Limited. As a key member of our product development team, you will play a critical role in shaping the future of our customer service platform for the airport industry.As a Product Manager, you will be responsible for driving the development and launch of new...
-
Senior Product Manager
Há 1 mês
Porto, Porto, Portugal Sword Health Tempo inteiroAbout the RoleSword Health is a pioneering healthcare company that is revolutionizing the way people manage pain. As a Senior Product Manager, you will play a critical role in developing and implementing innovative digital mental health products that drive patient engagement and improve outcomes. With a strong focus on user-centric design, you will work...
-
Experience Business Manager
Há 7 dias
Porto, Porto, Portugal Michael Page Tempo inteiroJob OverviewWe are seeking an experienced Business Manager to join our team at Michael Page. This is a fantastic opportunity for a seasoned professional looking to take on a new challenge.Job SummaryThe Business Manager will be responsible for achieving revenue targets and Gross Profit Margin for their business unit while ensuring high employee and client...
-
Senior Customer Experience Manager
3 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to lead our customer service team in delivering exceptional experiences for our global customers.
-
Human Resources Manager
Há 1 mês
Porto, Porto, Portugal Astellas Pharma Europe Tempo inteiroAbout the RoleAstellas Pharma Europe is seeking a highly skilled Human Resources Manager to join their team in Portugal. As a key member of the HR function, you will provide multi-country policy expertise and HR generalist knowledge, with a local and global remit.Key ResponsibilitiesProviding sound advice and guidance to managers and employees on a variety...
-
Customer Experience Manager
4 semanas atrás
Porto, Porto, Portugal Fedex Group Tempo inteiroOverviewFedEx Group is a global leader in transportation and logistics, with a strong presence in Europe. We are seeking an experienced professional to join our Marketing team as a Customer Experience Manager - European Markets.
-
Portugal Healthcare Project Manager
1 semana atrás
Porto, Porto, Portugal Promptlyhealth Tempo inteiroCustomer Success Manager Role at PromptlyhealthWe are seeking a seasoned Customer Success Manager to lead nation-wide initiatives in Health Data for Portugal. If you have a passion for healthcare technology and want to drive impactful projects, this could be the opportunity you've been waiting for.About the JobThis role will involve leading the planning,...
-
Electrophysiology Clinical Specialist: Innovating Patient Care
4 semanas atrás
Porto, Porto, Portugal Boston Scientific Tempo inteiroBoston Scientific is a global leader in medical science, committed to solving challenges that matter most – united by a deep care for human life.We are seeking a highly skilled Electrophysiology Clinical Specialist to join our team. This role offers the opportunity to work with cutting-edge technology and make a meaningful impact on patient lives.The...
-
Digital Health Product Experience Designer
3 semanas atrás
Porto, Porto, Portugal Tonic App, S.A Tempo inteiroTonic App, S.A is helping medical doctors to save time and focus on what matters most - their patients. Our innovative digital ecosystem provides easy access to professional resources, making it easier for doctors to succeed in their day-to-day activities.We are expanding our presence in new markets, developing exciting tools, and growing our talented team....
-
Expert Product Manager
4 semanas atrás
Porto, Porto, Portugal Swordhealth Tempo inteiroAbout the RoleSword Health is embarking on a mission to revolutionize pain management, and we're seeking an experienced product leader to spearhead our digital pelvic health solution, Bloom. As an Expert Product Manager, you'll be instrumental in shaping the future of this innovative product, which has already made a significant impact on thousands of women...
-
Digital Healthcare Project Manager
Há 7 dias
Porto, Porto, Portugal Tonic App Tempo inteiroJoin Our Fast-Growing Team as a Digital Healthcare Project ManagerWe are Tonic App, a pioneering digital health company dedicated to empowering medical professionals with innovative tools and resources. Our mission is to streamline their day-to-day activities, allowing them to focus on what matters most - patient care.About the RoleWe are seeking an...
-
User Experience Growth Designer
3 semanas atrás
Porto, Porto, Portugal SWORD Health, Inc Tempo inteiroAbout Sword Health, IncSword Health, Inc is a pioneering healthcare technology company on a mission to revolutionize pain management. By leveraging cutting-edge technology and data-driven insights, we aim to deliver exceptional patient experiences and empower healthcare professionals to provide more effective care.Salary and BenefitsWe offer a competitive...
-
Digital Loyalty Experience Manager
3 semanas atrás
Porto, Porto, Portugal Metyis Ag Tempo inteiroMetyis Ag is a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design, providing Advisory services. With offices in 15 locations and a talent pool of over 1000 employees from more than 50 nationalities, we are dedicated to creating long-lasting impact and growth for our business partners...
-
Travel Experience Manager for Hostelworld's Mobile App
4 semanas atrás
Porto, Porto, Portugal Hostelworld Group Tempo inteiroCompany Overview: Hostelworld Group is a leading online booking platform for hostels, inspiring adventurous minds to meet the world and come back with life-changing stories. Our customers crave cultural connection and unique experiences, which we make possible by providing an unbeatable selection of hostels in unmissable locations. We operate in 19 languages...
-
Radiology Operations Manager
2 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroJob SummaryWe are seeking an experienced Radiology Operations Manager to lead our Radiology Unit in Portugal. This is a challenging and rewarding role that requires strong leadership skills, operational expertise, and the ability to drive process improvements.The successful candidate will have a proven track record of managing high-performing teams,...
-
User Experience Manager
Há 7 dias
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroWe are seeking a seasoned User Experience Manager to lead our Customer Journey Design team. Located in Portugal, this role is responsible for overseeing the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.About the RoleThis position requires a strong background in customer experience (CX) strategy,...