Customer Advisor for a Streaming Service Project

4 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Why join us**

Do you love video streaming platforms? If you are passionate about entertainment and always on top of the latest series and movies, come join our dynamic multilingual teams in Lisbon. You will grow with us in a global company that puts its people at the heart.

We are looking for Customer Experience Advisors to contribute to an exciting project. Our Client is a global brand that brings to viewers the world’s most beloved characters and timeless stories through best-in-class direct-to consumer video streaming services.

**Your mission at Webhelp**

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational US company - a global leader in the mass media and entertainment industry.

You will be the first point of contact for viewers and a dedicated brand ambassador. The right person for this role is enthusiastic at addressing customers’ needs, aiming to provide excellent service.

**What you will be doing at Webhelp**
- Assist viewers through phone and/or chat regarding theirinquiries
- Providetechnical support and troubleshooting of system configurations and network settings
- Provide accurate and real-time answersto viewers’ inquiries
- Contribute to creating brand engagement for our Client

**What we are looking for**

Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively.

**We’ll be a great match if you**:

- Are native or proficient in Swedish (C2) and fluent in English (B2)
- Are passionate about entertainment and media industry
- Demonstrate excellent communication skills coupled with empathyand team spirit
- Are familiarwith digital streaming services and devices
- Have a positive and can-do attitude
- Pride yourself on yourprevious experience in Customer Service (highly valued)

You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
- Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment._

**What we offer**
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal allowance
- Health insurance with a dental plan (after 6 months of contract)
- Relocation package: shared accommodation and flight reimbursement
- Work from home based in Portugal

**Who we are**

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp, you will be part of a community of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us in Lisbon
- Webhelp Portugal is an equal opportunity employer._
- Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, _ethnicity or any other classification protected by applicable national laws.

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