Lead Benefits Analyst

4 semanas atrás

Lisboa, Portugal WTW Tempo inteiro

**The Company**

WTW is an award-winning advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness of insurance and financial services history dating back to 1828. And today, our incredible team of +40,000 across 140 countries come together to continue building that history. Our purpose? To transform tomorrow.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

Supporting and partnering with the WTW Consulting Operations team across Europe, you will be a key team player who embraces our delivery-focused environment driven by teamwork, integrity, and respect.

Working in our Health & Benefits business, you will support large and mid-size clients to control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance, and governance strategies.

Together, we broaden your horizon and sharpen your focus. Transform your toughest challenges into actionable opportunities. And set your path for sustainable success. It’s a great time to join WTW. Let our teams tell you why here.

**The Role**

As a **Team Lead** within the Health & Benefits line of business, you will contribute to clients’ benefits strategy through the management of a team involved in several activities to support our international benefits offerings including:

- Represent H&B with onshore stakeholders
- Coordinate the placement of benefits for our clients in key international markets
- Work with Process Leads and teams for the oversight of the day-to-day operations to ensure compliance with the agreed KPIs and KPIs
- Provide metrics and reports (as required) to management and stakeholders
- Project Management oversight
- Participate in continuous improvement activities to build stakeholders’ confidence
- Work with the Process Lead to perform reviews for team deliverables
- Responsible for Quality reporting of the process team with the stakeholders
- Participate in efforts for workforce efficiency and productivity with the Process Lead
- Carry out Team & People Management responsibilities, including:

- Day to day operations oversight (workload and capacity assessment; workload allocation)
- Conduct regular catch-up sessions with stakeholders on H&B performance and challenges
- Discuss reports for issues, concerns, and potential risks with management and stakeholders
- Ensure the process team has a skillset to support clients, including tracking of skillset matrix
- Conduct monthly business review reporting with the stakeholders and management
- Support ongoing transition and expansion of new work into the team, including overseeing and coordinating with the H&B PMO for process creation and documentation for new clients or markets

**What are we looking for?**
- Previous experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm and/or insurance company.
- Previous experience in a Team Lead role with the ability to manage a team workload effectively.
- Bachelor’s degree in business or related field.
- Ability to communicate effectively, both verbally and in writing in Italian and English
- Well organized with strong conceptual problem solving and analytical skills.
- Solid client relationship management and stakeholder management skills.
- Proactive collaboration with a global team and a continuous improvement mindset.
- Strong analytical skills. Experience with data entry, validation, and manipulation will be a plus.
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint.

**What’s in it for you?**

In WTW, you'll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues

In addition to our attractive remuneration package, we offer:

- **Work-life balance.** Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
- **Monetary benefit.** An attractive, performance-related remuneration system.
- **Internationality.** An international management consultancy and the security of a global corporation with renowned customers.
- **Development opportunities.** A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
- **Cooperation.** Learning from each other and making decisions together, collegial, appreciat

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