Dutch Quality Analyst

3 meses atrás

Lisboa, Portugal Elevus Tempo inteiro

Estamos à procura de um analista de qualidade no idioma holandês para garantir que todos os requisitos externos e internos são cumpridos. Será responsável pelo controlo de procedimentos e resultados e pela identificação de erros ou problemas de não-conformidade. Esta posição é para um projeto de uma cadeia de hóteis.

Como Analista de Qualidade neste projeto, as suas responsabilidades diárias incluirão:

- Monitorizar diariamente o desempenho dos CSR, gravando, ouvindo, revendo e avaliando as chamadas;
- Fornece feedback adequado aos RSC sobre a qualidade do serviço, para garantir a adesão aos procedimentos e guiões, com o objetivo de melhorar o serviço prestado ao cliente em todos os aspectos (competências transversais, conhecimento do produto, competências sistémicas);
- Assistir e participar em reuniões com supervisores e chefes de equipa/responsáveis de projeto para discutir os resultados da monitorização;
- Ajuda o nosso cliente a monitorizar programas específicos, conforme necessário;
- Comunica com os supervisores sobre as alterações ao programa e comunica as acções de RSE aos supervisores para avaliação do desempenho;
- Elaborar um plano mensal de monitorização de chamadas e executá-lo. Mantém o registo do que foi alcançado;
- Fornece informações relevantes para o relatório mensal de qualidade;
- Fornece feedback ao departamento de formação sobre questões decorrentes do controlo que têm de ser resolvidas quando os novos colaboradores vão receber formação;
- Actua pelo menos meio-dia por semana como CSR para manter a experiência;
- Participa em sessões mensais de calibração para garantir que as competências de pontuação e interpretação das chamadas estão ao mesmo nível que as dos outros QAR;
- Assume a responsabilidade pessoal de compreender e cumprir todos os requisitos e políticas de segurança da empresa e do cliente;
- Assegura-se de que todos os membros da equipa cumprem integralmente as políticas e os requisitos de segurança da empresa e do cliente, garantindo que o pessoal dispõe de um nível adequado de conhecimento/consciência para poder cumprir as políticas no contexto das suas funções e tomando as medidas adequadas sempre que se identifique um incumprimento.

Para ser bem-sucedido nesta função, é necessário ter:

- Língua neerlandesa nativa ou proficiente, falada e escrita (obrigatório);
- Nível avançado de inglês (pelo menos C1), tanto a nível verbal como escrito;
- Fortes capacidades de comunicação verbal e escrita;
- Boas capacidades de organização/gestão do tempo;
- Capacidade de trabalhar com uma variedade de pessoas de diferentes origens;
- Capacidade de efetuar julgamentos e tomar decisões justas e coerentes;
- Capacidade para resolver problemas e apresentar sugestões;
- Capacidade de influenciar comportamentos;
- Gestão eficaz de projectos;
- Capacidade de aderir a todas as políticas e procedimentos organizacionais;
- Capacidade de dar feedback construtivo aos CSRs que conduzam à melhoria do desempenho;
- A experiência em vendas seria uma vantagem;
- Capacidade de utilizar eficazmente aplicações Microsoft (por exemplo: Word, Excel, Powerpoint, Project, Outlook, etc.);
- Ter cidadania europeia ou autorização de trabalho válida em Portugal;
Formação e experiência:

- Mínimo de 6 meses a trabalhar em BPO ou num serviço ao cliente comparável;
- Deverá ter pelo menos uma formação profissional certificada/finalizada;
**Benefícios**:

- Salário competitivo;
- Formação profissional remunerada;
- Descontos para colaboradores;
- Seguro de saúde privado e seguro dentário (após seis meses de emprego);
- Oportunidades de crescimento através de vários programas de desenvolvimento;
- Iniciativas divertidas e envolventes em toda a empresa, incluindo o nosso programa de bem-estar EverBetter;
- Estabilidade no emprego;
- Competências e experiência para toda a vida;
- Excelente cultura de trabalho.

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde

Horário de trabalho:

- Turno de 8 horas

Tipos de pagamento complementares:

- Bónus de performance

  • Dutch Speaking Quality Analyst

    5 meses atrás

    Lisboa, Portugal Careerxtra Tempo inteiro

    **Job Title: Dutch-Speaking Quality Analyst - Video Streaming Platform** **Location: Lisbon, Portugal** **We are looking for a talented Dutch-speaking Quality Analyst to join our growing team in the vibrant city of Lisbon, Portugal.** **Position Overview**: As a Dutch-Speaking Quality Analyst, you will play a crucial role in ensuring the seamless delivery...

  • Dutch Speaking Quality Analyst

    Há 7 dias

    Lisboa, Portugal The House Of Mercier Tempo inteiro

    The House Of Mercier is seeking a Dutch Speaking Quality Analyst to join our vibrant team in Lisbon.In this pivotal role, you will be responsible for ensuring the highest quality of service delivery to our Dutch-speaking customers.You will analyze customer interactions, provide feedback to agents, and identify areas for improvement, helping to elevate the...

  • Dutch Speaking Quality Analyst

    Há 7 dias

    Lisboa, Portugal The House Of Mercier Tempo inteiro

    The House Of Mercier is seeking a Dutch Speaking Quality Analyst to join our vibrant team in Lisbon. In this pivotal role, you will be responsible for ensuring the highest quality of service delivery to our Dutch-speaking customers. You will analyze customer interactions, provide feedback to agents, and identify areas for improvement, helping to elevate the...

  • Dutch Quality Analyst For A Video Game Brand

    4 semanas atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    .Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal...

  • Process Executive

    2 semanas atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    .Process Executive - Quality Analyst (Dutch Speaker)"You take the adventure abroad, we manage your career." Blu Selection – Offering Quality Recruitment Solutions to companies and expats just as dynamic and passionate as the Blu Team itself. United through the aim to constantly improve ourselves and to provide the best service in a fast and target-driven...

  • Dutch Quality Analyst

    3 meses atrás

    Lisboa, Portugal Elevus Tempo inteiro

    We are looking for a **Dutch Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a **Quality Analyst** in this project, your daily responsibilities will include: - Monitors CSR’s performance on a daily basis, by...

  • Dutch Video Content Analyst

    5 meses atrás

    Lisboa, Portugal Careerxtra Tempo inteiro

    **Job Title: Dutch-speaking video Content Analyst** **Location: Lisbon, Portugal** **Position Overview**: As a Dutch-Speaking Video Content Analyst, you will play a crucial role in analyzing and optimizing video content for our Dutch-speaking audience. Your responsibilities will include: **Responsibilities**: - Analyze and evaluate video content to ensure...

  • Process Executive

    2 semanas atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    Process Executive - Quality Analyst (Dutch Speaker)"You take the adventure abroad, we manage your career." Blu Selection – Offering Quality Recruitment Solutions to companies and expats just as dynamic and passionate as the Blu Team itself. United through the aim to constantly improve ourselves and to provide the best service in a fast and target-driven...

  • Process Executive

    2 semanas atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    Process Executive - Quality Analyst (Dutch Speaker) Lisboa Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world's most popular video streaming platforms?Your responsibilities and impact working as a Process Executive - Quality Analyst:You will be in charge of monitoring, analyzing...

  • Dutch Quality Analyst For A Video Game Brand

    4 semanas atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    .Dutch Quality Analyst for a Video Game Brand - Lisbon, PortugalWe are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will...

  • Process Executive

    Há 3 dias

    Lisboa, Portugal Blu Selection Tempo inteiro

    .Process Executive - Quality Analyst (Dutch Speaker) Lisboa Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world's most popular video streaming platforms?Your responsibilities and impact working as a Process Executive - Quality Analyst:You will be in charge of monitoring, analyzing...

  • Dutch Quality Analyst For A Video Game Brand

    4 semanas atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    .Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will...

  • Dutch Quality Analyst For A Video Game Brand

    4 semanas atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Dutch Quality Analyst for a Video Game Brand - Lisbon, PortugalWe are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will...

  • Dutch Quality Analyst For A Video Game Brand

    2 meses atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal...

  • Dutch Quality Analyst For A Video Game Brand

    2 meses atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal...

  • Process Executive

    3 meses atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    .Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world's most popular video streaming platforms?Your responsibilities and impact working as a Process Executive - Quality Analyst: You will be in charge of monitoring, analyzing trends, giving constructive feedback and suggesting process...

  • Quality Analyst In Lisbon

    Há 3 dias

    Lisboa, Portugal Blu Selection Tempo inteiro

    Quality Analyst in Lisbon (Dutch Speaker)"You take the adventure abroad, we manage your career" Blu Selection – Offering Quality Recruitment Solutions to companies and expats just as dynamic and passionate as the Blu Team itself. United through the aim to constantly improve ourselves and to provide the best service in a fast and target driven environment,...

  • Process Executive

    4 meses atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world's most popular video streaming platforms? Your responsibilities and impact working as a Process Executive - Quality Analyst: You will be in charge of monitoring, analyzing trends, giving constructive feedback and suggesting process...

  • Process Executive

    2 semanas atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world's most popular video streaming platforms?Your responsibilities and impact working as a Process Executive - Quality Analyst: You will be in charge of monitoring, analyzing trends, giving constructive feedback and suggesting process...

  • Process Executive

    3 meses atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world's most popular video streaming platforms?Your responsibilities and impact working as a Process Executive - Quality Analyst:You will be in charge of monitoring, analyzing trends, giving constructive feedback and suggesting process...