Dutch Quality Assurance Specialist
3 semanas atrás
We are seeking a highly skilled Dutch Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring that all external and internal requirements are met. Your daily responsibilities will include:
Key Responsibilities:
- Monitoring procedures and outputs to identify mistakes or non-conformity issues.
- Providing feedback to customer service representatives to ensure adherence to procedures and scripts.
- Attending meetings with supervisors and team managers to discuss outputs of monitoring.
- Reporting script problems or questions to appropriate areas.
- Assisting clients in monitoring specific programs as needed.
Requirements:
- Native or proficient Dutch spoken and written.
- Advanced level of English (at least C1) both verbal and written.
- Strong verbal and written communication skills.
- Good organization and time management skills.
- Ability to work with diverse backgrounds.
- Ability to make fair and consistent judgments and decisions.
About Us:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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