Dutch Quality Assurance Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

We are seeking a highly skilled Dutch Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring that all external and internal requirements are met. Your daily responsibilities will include:

Key Responsibilities:

  • Monitoring procedures and outputs to identify mistakes or non-conformity issues.
  • Providing feedback to customer service representatives to ensure adherence to procedures and scripts.
  • Attending meetings with supervisors and team managers to discuss outputs of monitoring.
  • Reporting script problems or questions to appropriate areas.
  • Assisting clients in monitoring specific programs as needed.

Requirements:

  • Native or proficient Dutch spoken and written.
  • Advanced level of English (at least C1) both verbal and written.
  • Strong verbal and written communication skills.
  • Good organization and time management skills.
  • Ability to work with diverse backgrounds.
  • Ability to make fair and consistent judgments and decisions.

About Us:

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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