Technical Support Consultant

6 meses atrás


Porto Salvo, Portugal MSX INTERNATIONAL Tempo inteiro

At** **MSX IBERIA** we are looking for a **Technical Support Consultant (automotive industry) **to join our great team in **Lisbon.**

The **main objective** of our future collaborator is to **ensure that customers receive prompt and effective assistance while contributing to the overall improvement of products and services.**

**Do you think you can fit in? Then read on**

**The functions you will perform in your day-to-day life are as follows**:

- **
Provide advanced technical assistance** to dealerships, and service centers.
- Communicate effectively with customers to understand their concerns and provide solutions.
- ** Diagnose and troubleshoot technical problems in vehicles**, automotive systems, and components.
- Analyze technical data and utilize diagnostic tools to identify and resolve issues promptly.
- Stay up-to-date with the latest developments in automotive technology.
- Maintain detailed records of customer interactions, technical issues, and solutions provided.
- Contribute to the development and updating of technical documentation, manuals, and troubleshooting guides.

LI-MU1

Lisbon-Portugal

**We're looking for you if**:

- You have a medium-high **English level (B2-C1).**:

- You have a high level of proficiency in **Portuguese (C2 - native).**:

- You have a minimum of **2 years of experience as a Technical Support** (automotive industry) Or similar experiences ( Automotive technical trainer / Master technician / Flying doctor)
- Mechanical engineering degree highly valued
- ** Hybrid work system**, availability to work in **Lisbon**:

- You consider yourself a person with excellent communication skills, analytical and organizational skills.

**What do we offer you?**
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- Competitive salary.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- 22 working days according to collective bargaining agreement + 4 extra days.
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, new business opportunities.

**About MSX**:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Mission**

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

**The MSXI Vision**

To enhance every journey in the world of mobility


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