Quality Analyst
Há 4 dias
We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
We are looking for **Swedish** speakers to join the Quality Team.
The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality guidelines and review/rate various types of content, which could be audio, video, text, photos, and provide ratings on their individual judgements/decisions, restricted within the options being provided as per the task guidelines with written explanations to support their ratings and help improve raters quality over time
**Main Responsibilities**:
- Monitor all interactions and ensures accuracy of the output
- Coordinate and facilitates call calibration/training sessions for vendor QA partners
- Train and certify new IQA/VQAs
- Publish quality trends, feedback and improvement / enhancement reports
- Deal tactfully and courteously with clients
- Produce Quality reports and dashboards such as TNI, Pareto etc.
- Drive process improvement and ensure process compliance
- Contribute to the development of the short
- and long-term goals of the process
- Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
- Drive first call resolution and quality initiatives in the program
**Requirements**:
- Excellent oral, written and interpersonal communication skills (Swedish & English)
- At least 6 months relevant experience in a customer service (in inbound and outbound programs)
- Exceptional listening and strong analytical skills
- Effective problem solver
- Intermediate level of knowledge in Google suite
- Ability to work in a multicultural environment, and as part of cross-functional teams/client facing
- Work accurately and with an eye for details
**Our offer**:
- Base salary above average
- Meal allowance (7,63€ per day worked, in meal card)
- Healthcare and Dental Insurance (since day one)
- Initial and continuous Training
Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.
Regardless of whether you are a career changer
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
**Tipo de oferta**: Período Integral
Requisito de idioma flexível:
- Português Não Necessário
-
Quality Analyst
Há 4 dias
Oeiras, Portugal Manning Global Tempo inteiroOur client, a global service provider, is recruiting for a Quality Analyst to join their business in Portugal. **Position Title** **Quality Analyst** **Position Type** - Full time**Start Date** - ASAP**Location** - Oeiras, Portugal**Contact**: - Hemavathi Mathadmani | +49 (0)89 23 88 98 66**Responsibilities**: - Monitors all interactions and ensures...
-
Quality Analyst
1 semana atrás
Oeiras, Lisboa, Portugal Manning Global Tempo inteiroOur client, a global service provider, is recruiting for a Quality Analyst to join their business in Portugal.Position TitleQuality AnalystPosition Type Full timeStart Date ASAPLocation Oeiras, PortugalContact: Hemavathi Mathadmani | Responsibilities:Monitors all interactions and ensures accuracy of the outputCoordinates and facilitates call...
-
HR Data Quality Analyst
2 semanas atrás
Oeiras, Portugal CUF - Hospitais e Clínicas Tempo inteiroSomos uma empresa 100% portuguesa, líder na prestação de cuidados de saúde de excelência em Portugal, que conta com mais de 75 anos de experiência e uma rede de 23 Hospitais e Clínicas CUF distribuídas pelo país. Baseamo-nos em valores como: o Respeito, a Dignidade, o Bem-Estar das Pessoas, a Integridade, o Desenvolvimento Humano, a Competência e a...
-
Quality Analyst German
4 semanas atrás
Oeiras, Portugal Tech Mahindra Tempo inteiroWe’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **German** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...
-
Quality Analyst Swedish
4 semanas atrás
Oeiras, Portugal Tech Mahindra Tempo inteiroWe’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...
-
Quality Analyst Swedish
4 semanas atrás
Oeiras, Portugal Tech Mahindra Tempo inteiroWe’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...
-
Quality Analyst German
4 semanas atrás
Oeiras, Portugal Tech Mahindra Tempo inteiroWe’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **German** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...
-
Quality Analyst Swedish
1 semana atrás
Oeiras, Lisboa, Portugal Tech Mahindra Tempo inteiroWe're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than associate providing Information Technology and Business Process Outsourcing Services.We are looking for Swedish speakers to join the Quality Team.The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality guidelines and...
-
Quality Control Analyst
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroO nosso cliente, é uma empresa que atua na indústria farmacêutica sendo bastante reconhecida a nível nacional, por satisfazer as necessidades de saúde do panorama atual, com produtos de elevada qualidade de forma acessível. No âmbito de reforço da sua equipa, pretendemrecrutar um** Quality Control Analyst (M/F) **para a zona de...
-
Quality Control Analyst
3 semanas atrás
Oeiras, Portugal GIGROUP Tempo inteiroO nosso cliente, é uma empresa que atua na indústria farmacêutica sendo bastante reconhecida a nível nacional, por satisfazer as necessidades de saúde do panorama atual, com produtos de elevada qualidade de forma acessível. No âmbito de reforço da sua equipa, pretendemrecrutar um** Quality Control Analyst (M/F) **para a zona de...
-
Quality Control Analyst
1 semana atrás
Oeiras, Lisboa, Portugal GIGROUP Tempo inteiroO nosso cliente, é uma empresa que atua na indústria farmacêutica sendo bastante reconhecida a nível nacional, por satisfazer as necessidades de saúde do panorama atual, com produtos de elevada qualidade de forma acessível.No âmbito de reforço da sua equipa, pretendemrecrutar um Quality Control Analyst (M/F) para a zona de **Sintra.Funções:...
-
Quality Assurance Analyst Trainee
2 semanas atrás
Oeiras, Portugal Acolad Tempo inteiroPaço de Arcos, Lisbon, Portugal - Language Services - Other - *** **Description**: **Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external...
-
Quality Control Analyst
2 meses atrás
Oeiras, Portugal GenIbet Biopharmaceuticals Tempo inteiroGenIbet is a cGMP biopharmaceutical CMO (Contract Manufacturing Organization) offering highly specialized microbial, cell culture and viral process development and cGMP manufacturing services to research groups, biotech and pharma companies. GenIbet's core activity is the manufacture and supply of materials for use in early stage drug development,...
-
Quality Control Analyst
1 semana atrás
Oeiras, Lisboa, Portugal GenIbet Biopharmaceuticals Tempo inteiroGenIbet is a cGMP biopharmaceutical CMO (Contract Manufacturing Organization) offering highly specialized microbial, cell culture and viral process development and cGMP manufacturing services to research groups, biotech and pharma companies.GenIbet's core activity is the manufacture and supply of materials for use in early stage drug development,...
-
Quality Control Analyst
2 meses atrás
Oeiras, Portugal GenIbet Biopharmaceuticals Tempo inteiroGenIbet is a cGMP biopharmaceutical CMO (Contract Manufacturing Organization) offering highly specialized microbial, cell culture and viral process development and cGMP manufacturing services to research groups, biotech and pharma companies. GenIbet’s core activity is the manufacture and supply of materials for use in early stage drug development,...
-
Quality Control Analyst
1 semana atrás
Oeiras, Lisboa, Portugal GenIbet Biopharmaceuticals Tempo inteiroGenIbet is a cGMP biopharmaceutical CMO (Contract Manufacturing Organization) offering highly specialized microbial, cell culture and viral process development and cGMP manufacturing services to research groups, biotech and pharma companies. GenIbet's core activity is the manufacture and supply of materials for use in early stage drug development,...
-
Business Analyst
2 semanas atrás
Oeiras, Portugal IQVIA Tempo inteiroProvides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions to leading small teams. Contributes to meeting client satisfaction...
-
Business Analyst
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Tempo inteiroProvides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions to leading small teams. Contributes to meeting client satisfaction...
-
Analyst –large Language Model Engineer
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Argentina Tempo inteiroAnalyst – Large Language Model Engineer Location :Lisbon, Portugal/Athens, Greece/Sofia, Bulgaria Work Model : Hybrid or Office based Join the Methods and Evidence Generation (MEG) Team to help us deliver high quality scientific research to our clients in the global pharmaceutical and healthcare industries. You'll be working in a global company of over...
-
Analyst - Analytics and Consulting
3 semanas atrás
Oeiras, Portugal IQVIA Tempo inteiro**IQVIA **is looking for talented and passionate applicants at Analyst level to join the affiliate of our **Swiss Analytics & Consulting** team located in **Lisbon, Portugal.** **Analyst / Business Analyst**: Analysts in the Swiss Analytics & Consulting Team play a critical role in the success of our projects and often act as experts in identifying the...
