Quality Analyst German

5 meses atrás


Oeiras, Portugal Tech Mahindra Tempo inteiro

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are looking for **German** speakers to join the Quality Team.

The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality guidelines and review/rate various types of content, which could be audio, video, text, photos, and provide ratings on their individual judgements/decisions, restricted within the options being provided as per the task guidelines with written explanations to support their ratings and help improve raters quality over time

**Main Responsibilities**:

- Monitor all interactions and ensures accuracy of the output
- Coordinate and facilitates call calibration/training sessions for vendor QA partners
- Train and certify new IQA/VQAs
- Publish quality trends, feedback and improvement / enhancement reports
- Deal tactfully and courteously with clients
- Produce Quality reports and dashboards such as TNI, Pareto etc.
- Drive process improvement and ensure process compliance
- Contribute to the development of the short
- and long-term goals of the process
- Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
- Drive first call resolution and quality initiatives in the program

**Requirements**:

- Excellent oral, written and interpersonal communication skills (German & English)
- At least 6 months relevant experience in a customer service (in inbound and outbound programs)
- Exceptional listening and strong analytical skills
- Effective problem solver
- Intermediate level of knowledge in Google suite
- Ability to work in a multicultural environment, and as part of cross-functional teams/client facing
- Work accurately and with an eye for details

**Our offer**:

- Base salary above average
- Meal allowance (7,63€ per day worked, in meal card)
- Healthcare and Dental Insurance (since day one)
- Initial and continuous Training

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Curious?

Regardless of whether you are a career changer

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

**Tipo de oferta**: Integral/Full-time

Salário: De 1 400,00€ por mês

**Benefícios**:

- Cartão/Ticket refeição
- Formação Linguística Fornecida
- Seguro saúde
- Subsídio de transporte

Horário de trabalho:

- Turno de 8 horas

Requisito de idioma flexível:

- Português Não Necessário

Tipos de pagamento complementares:

- Décimo terceiro salário
- Subsídio de Natal


  • Quality Analyst

    4 meses atrás


    Oeiras, Portugal Manning Global Tempo inteiro

    Our client, a global service provider, is recruiting for a Quality Analyst to join their business in Portugal. **Position Title** **Quality Analyst** **Position Type** - Full time**Start Date** - ASAP**Location** - Oeiras, Portugal**Contact**: - Hemavathi Mathadmani | +49 (0)89 23 88 98 66**Responsibilities**: - Monitors all interactions and ensures...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **Brave minds for a healthier world.** IQVIA - The Human Data Science Company - is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences and other healthcare industries dedicated to creating intelligent connections that deliver unique innovations and actionable insights. IQVIA also supports...

  • Quality Analyst

    4 meses atrás


    Oeiras, Portugal Tech Mahindra Tempo inteiro

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...

  • Quality Analyst Swedish

    5 meses atrás


    Oeiras, Portugal Tech Mahindra Tempo inteiro

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...

  • Legal Operation Analyst

    2 meses atrás


    Oeiras, Portugal Cross Border Talents Tempo inteiro

    Role: Legal Operation Analyst Project: Streaming Service Platform Schedule Monday to Friday9:00 AM - 6:00 PM Location On-site, Oeiras Job Summary As a Legal Operation Analyst, you will be responsible for moderating written content, focusing primarily on identifying potential fraud or copyright infringement. You will review legal requests related to privacy...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...

  • Quality Control Analyst

    6 meses atrás


    Oeiras, Portugal GenIbet Biopharmaceuticals Tempo inteiro

    GenIbet is a cGMP biopharmaceutical CMO (Contract Manufacturing Organization) offering highly specialized microbial, cell culture and viral process development and cGMP manufacturing services to research groups, biotech and pharma companies. GenIbet's core activity is the manufacture and supply of materials for use in early stage drug development,...


  • Oeiras, Portugal Blu Selection Tempo inteiro

    Tasks - Your responsibilities and impact working as a Video Content Analyst will be: - Reviewing content (videos, images, text, and audio) in accordance with policies - Classifying the typology of the content (videos, images, text and audio) in accordance with the processes and policies - Responding to customer inquiries regarding Trust & Safety actions,...


  • Oeiras, Portugal Thales Tempo inteiro

    Location: Paço de Arcos, Portugal Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar,...


  • Oeiras, Portugal Stars Insider Tempo inteiro

    Come join us! Be part of a creative and multicultural team! Are you a German speaker with a passion for translating and a keen interest in the world of entertainment? New Adventures, a leading entertainment news platform, is seeking a talented translator to join our team. As a translator, you will play a crucial role in bringing the latest entertainment...

  • Business Analyst

    5 meses atrás


    Oeiras, Portugal IQVIA Tempo inteiro

    Provides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions to leading small teams. Contributes to meeting client satisfaction...


  • Oeiras, Lisboa, Portugal Thales Tempo inteiro

    Job SummaryWe are seeking a highly skilled Business Analyst and PMO Analyst to join our team at Thales. In this role, you will be responsible for ensuring all projects are running smoothly, on budget, and on time.Key ResponsibilitiesPlanning and implementing project management strategiesMonitoring existing projects to ensure timely execution and...

  • Client Service Analyst

    4 meses atrás


    Oeiras, Portugal IQVIA Tempo inteiro

    **Job Title**: Client Service Analyst **Contract**:Permanent **Location**:Oeiras, Portugal At IQVIA, we deliver on our mission by helping to speed drug development, ensuring product quality and safety, improving commercial effectiveness, getting the right treatments to patients, improving access and delivery of healthcare, and ultimately driving better...


  • Oeiras, Portugal Johnson Controls International Tempo inteiro

    Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for people with people management experience who speak German as well English to join our dynamic team in Bratislava, Slovakia. **What will you do** As the Billing & Order Entry Team Lead you will play a pivotal role...

  • Business Analyst

    5 meses atrás


    Oeiras, Portugal IQVIA Tempo inteiro

    **Business Analyst (M/F/d)** **IQVIA **is looking for talented and passionate applicants at Analyst level to join our **Consulting** team located in Lisbon, **Portugal.** In this role you will mainly support local clients (such as health care companies, Payers, Providers, and insurance companies) by combining real world data with technology to create...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **Exciting Opportunity: Finance and Accounting Analyst - Portugal** Join IQVIA, a world-renowned leader in IT services and clinical research, and become part of our mission to revolutionize the healthcare sector. By joining our global family of over 65,000 professionals, you’ll play a key role in helping organizations enhance their processes, customer...


  • Oeiras, Portugal IQVIA Tempo inteiro

    Provides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments typically require basic analysis and problem solving with an emphasis on meeting IQVIA services/delivery commitments to clients. Contributes to meeting client satisfaction...


  • Oeiras, Portugal Zense Recruitment Tempo inteiro

    Ready to make a difference by keeping the digital world safe and trustworthy? Join our clients (Streaming Service Platform) dynamic team in Oeiras, Portugal as a Content Moderator, where youll be at the forefront of protecting users from fraud, copyright infringement, and privacy violations! Your Role: Review and process incoming legal requests related to...