Quality Assurance and Trainer

7 meses atrás


Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
**Nestlé Business Services.**

They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.**

**Main responsibilities**:

- Development and implementation of standard methodologies of training
- Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines
- Leverage the Learning Management System to ensure training development and the accuracy of records
- Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards
- Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback
- Assist the surveys related with Voice of Customer (VoC) program
- Repair and maintain quality to different types of documentation inside the department
- Participate in project teams to improve the competency-based training program and
- Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences

***

**Ideal Profile**:

- **Proficiency in English (spoken and written) - mandatory**:

- **Proficiency in German (spoken and written) - mandatory**:

- Advanced Knowledge Portuguese and Spanish (is a plus)
- Experience using help desk software and remote support tools
- Knowledge of CRM systems and social media/Community Management
- Previous knowledge on Consumer Handling (3-year experience)
- Demonstrate excellence in 'change management' skills and learning agility
- Capable of problem-solving and handle stressful situations
- Ability to demonstrate a high degree of energy, passion, inspirational leadership
- Strong focus on consumer engagement, collaboration, and satisfaction
- Demonstrable excellence in 'change management' skills and learning agility
- Experienced in leading, training, and coaching teams

**We offer**:

- Direct job contract with Nestlé.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Hybrid work schedule (Lisbon).**:

- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you**

german_lisbon
- //pt.Gigroup.Com/politica-de-privacidade/._



  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal Acolad Tempo inteiro

    Paço de Arcos, Lisbon, Portugal - Quality, Risk, Compliance and Legal - Full-time - *** **Description**: **Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, Livewords, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...

  • Sales Trainer

    7 meses atrás


    Oeiras, Portugal Cisco Systems Tempo inteiro

    **VDC Trainer-EMEA** **What You Will Find** Interested in being challenged and appreciated while embarking in a dynamic career? In an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued? You will discover a creative, flexible and award-winning working environment using the latest Cisco...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    **What You Will Find** Interested in being challenged and appreciated while embarking in a dynamic career? In an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued? You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **Exciting Opportunity: Finance and Accounting Analyst - Portugal** Join IQVIA, a world-renowned leader in IT services and clinical research, and become part of our mission to revolutionize the healthcare sector. By joining our global family of over 65,000 professionals, you’ll play a key role in helping organizations enhance their processes, customer...

  • Quality Manager

    7 meses atrás


    Oeiras, Portugal Manning Global Tempo inteiro

    **Responsibilities**: - Establish and maintain Quality Management system for the account- Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous- Improvement, Six Sigma, Tiered Accountability & GEMBA)- Works with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution,...

  • Quality Analyst

    6 meses atrás


    Oeiras, Portugal Manning Global Tempo inteiro

    Our client, a global service provider, is recruiting for a Quality Analyst to join their business in Portugal. **Position Title** **Quality Analyst** **Position Type** - Full time**Start Date** - ASAP**Location** - Oeiras, Portugal**Contact**: - Hemavathi Mathadmani | +49 (0)89 23 88 98 66**Responsibilities**: - Monitors all interactions and ensures...


  • Oeiras, Portugal Acolad Tempo inteiro

    **Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a...


  • Oeiras, Portugal Acolad Tempo inteiro

    Paço de Arcos, Lisbon, Portugal **Description**: **Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America,...

  • Quality Analyst

    6 meses atrás


    Oeiras, Portugal Tech Mahindra Tempo inteiro

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...

  • Quality Analyst German

    7 meses atrás


    Oeiras, Portugal Tech Mahindra Tempo inteiro

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **German** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...

  • Quality Analyst Swedish

    7 meses atrás


    Oeiras, Portugal Tech Mahindra Tempo inteiro

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...


  • Oeiras, Portugal HITACHI ENERGY PORTUGAL, S.A. Tempo inteiro

    **Description** **Quality Systems Backoffice Support** role is responsible for support necessary corrections to Quality Systems documents to ensure compliance with current group guidelines. This includes documents not yet translated after the carve-out. The individual will work closely with the Quality Team, following their guidelines and ensuring...


  • Oeiras, Portugal Vector Synergy Tempo inteiro

    **Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: 2024-0184 / Oeiras **Introduction**: NATO Communications and Information Academy (NCI Academy) located in Portugal, Belgium, and the Netherlands reinforces NATO’s technological edge through excellence in Cyberspace learning. The NCI Academy has the Academy Learning...

  • Aviation Security Officer

    7 meses atrás


    Oeiras, Portugal NetJets Europe Tempo inteiro

    **Purpose of Position**: Support the Head of Security on the implementation, management and control of NetJets procedures to ensure that company staff and business partners perform with high levels of security in compliance with European and international regulations. Support as directed by the Security Manager the Front Desk Activities and...

  • Aviation Security Officer

    3 semanas atrás


    Oeiras, Portugal NetJets Europe Tempo inteiro

    **Purpose of Position**: Support the Head of Security on the implementation, management and control of NetJets procedures to ensure that company staff and business partners perform with high levels of security in compliance with European and international regulations. Support as directed by the Head of Security the Front Desk Activities and...


  • Oeiras, Portugal NetJets Transportes Aéreos, S.A. Tempo inteiro

    Company: NetJets Transportes Aéreos, S.A.- Area of Interest: Flight Operations- Location: Paço de Arcos, PT, 2774-550- Req ID: 9719**Purpose of Position**: Support the Head of Security on the implementation, management and control of NetJets procedures to ensure that company staff and business partners perform with high levels of security in compliance...


  • Oeiras, Portugal Workplace Options Tempo inteiro

    Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million...