Quality Assurance and Trainer
5 meses atrás
We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
**Nestlé Business Services.**
They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.**
**Main responsibilities**:
- Development and implementation of standard methodologies of training
- Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines
- Leverage the Learning Management System to ensure training development and the accuracy of records
- Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards
- Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback
- Assist the surveys related with Voice of Customer (VoC) program
- Repair and maintain quality to different types of documentation inside the department
- Participate in project teams to improve the competency-based training program and
- Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences
***
**Ideal Profile**:
- **Proficiency in English (spoken and written) - mandatory**:
- **Proficiency in German (spoken and written) - mandatory**:
- Advanced Knowledge Portuguese and Spanish (is a plus)
- Experience using help desk software and remote support tools
- Knowledge of CRM systems and social media/Community Management
- Previous knowledge on Consumer Handling (3-year experience)
- Demonstrate excellence in 'change management' skills and learning agility
- Capable of problem-solving and handle stressful situations
- Ability to demonstrate a high degree of energy, passion, inspirational leadership
- Strong focus on consumer engagement, collaboration, and satisfaction
- Demonstrable excellence in 'change management' skills and learning agility
- Experienced in leading, training, and coaching teams
**We offer**:
- Direct job contract with Nestlé.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Hybrid work schedule (Lisbon).**:
- Career progression and possibilities for International Career.
- Initial and continuing training.
**We're waiting for you**
- //pt.Gigroup.Com/politica-de-privacidade/._
-
Quality Assurance and Trainer
5 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...
-
Quality Assurance and Trainer
5 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...
-
Quality Assurance and Training Specialist
5 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...
-
Trainer
4 meses atrás
Oeiras, Portugal Manning Global Tempo inteiroOur client, a leading global IT service provider, is recruiting a ** Trainer ** to join their business in the ** Oeiras, Lisbon, Portugal ** **.** **Position Title**: **Trainer** **Position Type**: - Contract**Start Date**: - ASAP**Location**: - Oeiras, Lisbon, Portugal**Contact**: - Hema | +91 (0)1168140271 / +49 (0)89 23 88 98...
-
Virtual Demand Center Sales Trainer
4 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**What You Will Find** Interested in being challenged and appreciated while embarking in a dynamic career? In an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued? You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable...
-
Finance and Accounting Analyst
5 meses atrás
Oeiras, Portugal IQVIA Tempo inteiro**Exciting Opportunity: Finance and Accounting Analyst - Portugal** Join IQVIA, a world-renowned leader in IT services and clinical research, and become part of our mission to revolutionize the healthcare sector. By joining our global family of over 65,000 professionals, you’ll play a key role in helping organizations enhance their processes, customer...
-
Quality Manager
5 meses atrás
Oeiras, Portugal Manning Global Tempo inteiro**Responsibilities**: - Establish and maintain Quality Management system for the account- Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous- Improvement, Six Sigma, Tiered Accountability & GEMBA)- Works with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution,...
-
Quality Analyst
4 meses atrás
Oeiras, Portugal Manning Global Tempo inteiroOur client, a global service provider, is recruiting for a Quality Analyst to join their business in Portugal. **Position Title** **Quality Analyst** **Position Type** - Full time**Start Date** - ASAP**Location** - Oeiras, Portugal**Contact**: - Hemavathi Mathadmani | +49 (0)89 23 88 98 66**Responsibilities**: - Monitors all interactions and ensures...
-
Quality Support Specialist
2 meses atrás
Oeiras, Portugal Acolad Tempo inteiro**Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a...
-
Quality Support Specialist
2 meses atrás
Oeiras, Portugal Acolad Tempo inteiroPaço de Arcos, Lisbon, Portugal **Description**: **Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America,...
-
Development and Production of Nci Academy Course
4 meses atrás
Oeiras, Portugal Enterpryze Consulting Ltd. Tempo inteiro**Development and production of NCI Academy Course Control Documents (CCD) - **Working Location**:Oeiras, Portugal** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A Bachelor of Science (BSc) degree in Electronics Engineering, Computer...
-
Quality Analyst
4 meses atrás
Oeiras, Portugal Tech Mahindra Tempo inteiroWe’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...
-
Quality Analyst Swedish
5 meses atrás
Oeiras, Portugal Tech Mahindra Tempo inteiroWe’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **Swedish** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...
-
Quality Analyst German
5 meses atrás
Oeiras, Portugal Tech Mahindra Tempo inteiroWe’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for **German** speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for...
-
Quality Control Analyst
6 meses atrás
Oeiras, Portugal GenIbet Biopharmaceuticals Tempo inteiroGenIbet is a cGMP biopharmaceutical CMO (Contract Manufacturing Organization) offering highly specialized microbial, cell culture and viral process development and cGMP manufacturing services to research groups, biotech and pharma companies. GenIbet's core activity is the manufacture and supply of materials for use in early stage drug development,...
-
Quality Systems Backoffice Support
3 semanas atrás
Oeiras, Portugal HITACHI ENERGY PORTUGAL, S.A. Tempo inteiro**Description** **Quality Systems Backoffice Support** role is responsible for support necessary corrections to Quality Systems documents to ensure compliance with current group guidelines. This includes documents not yet translated after the carve-out. The individual will work closely with the Quality Team, following their guidelines and ensuring...
-
Solutions Engineer
2 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout the RoleCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. As a Solutions Engineer, you will be the customer interface for an exciting new technology, working closely with the enterprise sales team to present ThousandEyes in prospective business...
-
Oeiras, Portugal Vector Synergy Tempo inteiro**Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: 2024-0184 / Oeiras **Introduction**: NATO Communications and Information Academy (NCI Academy) located in Portugal, Belgium, and the Netherlands reinforces NATO’s technological edge through excellence in Cyberspace learning. The NCI Academy has the Academy Learning...
-
Member Experience Quality Manager
5 meses atrás
Oeiras, Portugal Workplace Options Tempo inteiroWorkplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million...
-
Member Experience Quality Manager
5 meses atrás
Oeiras, Portugal Workplace Options Tempo inteiroWorkplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million...