IT Operation Analyst

Há 1 mês

Porto, Portugal Capgemini Tempo inteiro

**IT Operation Analyst (W/M)**

We are Capgemini Engineering. A brand part of the Capgemini Group.

We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us to achieve our mission

Now, we have more than 270,000 team members in nearly 50 countries, in sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense, and consumer products.

Main Responsibilities:

- Monitoring of the infrastructure by an operations management alarm system and with the ticketing system ServiceNow using ITIL best practices;
- JCL manipulation regarding requests and exceptional instructions;
- Relaunch and submission of jobs treatment;
- Job errors and incident analysis and treatment;
- Analysis and dependencies management and analysis of logs.

Main Technical Requirements:

- Technical degree in IT
- Basic notions of Networking
- Experience in level 1 Support / Helpdesk functions
- BMC Control M Basics
- TWS for ZOS
- Basic knowledge on ITSM tools
- Intermediate in English (minimum B1: Speaking, Writing and Listening)
- Intermediate in French (minimum B1: Speaking, Writing and Listening)
- Shift work schedule: 8h until 16h; 16h until 24h; 24h until 8h.

What we offer:
Our famous atmosphere

There’s always someone happy to start a day with a cup of coffee with you - even virtually We are a big company with a unique atmosphere - we make friendships, share important moments, andsimply like each other

A lot of benefits:

- Private medical care
- Offices in great locations
- Participation in international projects
- Integration in a multinational company
- Integration in a solid and dynamic team.
- New challenges.
- Capgemini’s Learner Experience Platform, NEXT, a platform that includes different types of courses, articles, podcasts, videos, etc. (providers: Coursera, Pluralsight, AWS, Microsoft Learning, and others)
- Career Evolution

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