Data Operations Specialist

2 meses atrás

Porto Salvo, Portugal Thermo Fisher Scientific Tempo inteiro

Our division **CCG RSD Europe** is looking for its Data Operations Specialist M/F in Portugal (Porto Salvo site) in Fixed term contract until December 2023

**Position Summary**:
**Key Responsibilities**:

- Responsible for item creation, maintenance and optimization of a defined range of products within RSD’s Europe to streamline order processing and support reporting accuracy
- Improvement of data consistency, including leading and assigning corrective actions in alignment with the data governance and processes defined by RSD Europe Data Management Leadership
- Responsible for Item and business partner life cycle: creation, maintenance, inactivation, duplicate elimination
- Manage the new item entry process by collaborating with Portfolio Management and Regulatory Affairs to ensure accurate and timely implementation of new products to the mainframe
- Working closely with Product Management, Compliance, Marcom, Supply Chain and others, ensure the development, enrichment and update of the manufacturers and products databases including
- Proactively contact suppliers to get supplier data ensuring the creation, development, enrichment and update of the manufacturers and products databases
- Perform data cleansing projects and ensure prioritization and timely implementation of the resultant changes
- Perform critical data changes like price, suppliers, unit of measure to ensure changes are made in an accurate and timely manner to minimize disruption to our customers.
- Support the Annual Pricing Project in any capacity needed
- Daily management of assigned tickets to include updating the system with status, expected completion date and comments within the agreed Service Level Agreements (SLA).
- Support PPI Business System in designing, testing and implementing new automation tools or process efficiencies
- Responsible for developing a training plan and monitoring training for new hire colleagues in their data activities (like CM, CPM, TPP) as well as ongoing training for seasoned team members when the need is identified
- Support operational improvement activities, through close working with the relevant functions, such as Compliance, Finance, Customer Service and the Supply Chain function. These efforts should be centered on increasing the customer experience, driving improvements to operational efficiency and ensuring the activities of the Product Data Management function meet regulatory requirements.
- Drive internal process improvement through active use of the PPI Business Systems
- Actively participate on Governance activities and ensure the use of Governance when appropriated
- Support IT testing and processes
- Serve as a backup for Data Services day-to-day job functions, i.e. new item and item maintenance/discontinuation
- Support and collaborate with US shared services groups to align Europe data management and strategy
- Perform other project and duties as delegated and assigned by manager
- Effectively always perform your duties whilst acting in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.

**Minimum Requirements/Qualifications**:

- Bachelor’s Degree in business or related discipline or strong knowledge on Fisher Scientific product data
- Demonstrated organizational skills, ability to multi-task and attention-to-detail
- Ability to work under tight deadlines and demonstrate flexibility with priorities
- Proficient with Thermo Fisher-specific systems like IBS
- Proficient in English. Additional language skills are a plus

**Non-Negotiable Hiring Criteria**:

- Excellent organizational and customer service skills
- Strong interpersonal and communication skills, both written and verbal
- Team player, detail
- and service-oriented
- Thorough knowledge of Microsoft Office products with an ability to quickly grasp new software tools (proficiency in Excel and Access preferred)
- Cognos knowledge preferred

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.*

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