French Technical Support Advisor

7 meses atrás


Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

Tasks
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

**Requirements**:

- Proficient level in French language
- Fluency in English (C2)
- Experience in technical Troubleshooting
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Proactive, self-motivated and a great team player

**Benefits**:

- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the International Mobility Program



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