Tech Support Advisor
4 meses atrás
**Position Overview**:
We are looking for a skilled and proactive Tech Support Advisor fluent in French to join our team. In this role, you will provide top-tier technical support to customers of various domestic appliance brands, acting as the first point of contact for post-sales inquiries. If you have a knack for solving technical problems and a passion for customer service, this position offers a fantastic opportunity to showcase your skills.
**Key Responsibilities**:
- **Diagnostics**: Conduct initial diagnostics of client problems using 60 available processes; escalate more complex issues to the appropriate department.
- **Proactive Problem-Solving**: Improve client satisfaction by proactively utilizing tools like YouTube tutorials during diagnostics to provide additional support.
- **Software Utilization**: Navigate and use three different software programs effectively during the support process.
- **Cross-Selling**: While not mandatory, cross-selling skills are a valuable asset in this role.
**Qualifications**:
- **Language Skills**: Fluency in French and strong communication skills.
- **Technical Support Experience**: Previous experience in tech support or a related field, particularly in retail or consumer electronics.
- **Problem-Solving Skills**: Strong diagnostic skills with the ability to troubleshoot issues and escalate when necessary.
- **Customer Service**: A commitment to delivering excellent customer service and enhancing client satisfaction.
- **Software Proficiency**: Comfort with using multiple software programs during the support process.
**Work Schedule**:
- **Hours**: Monday to Saturday (including bank holidays): 08:00 AM - 06:00 PM (Portuguese time).
- **Days Off**: Sunday and 1 rotational day.
**Tipo de oferta**: Integral/Full-time
Requisito de idioma flexível:
- Português Não Necessário
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