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Customer Support Specialist Advisor
Há 1 mês
At Cross Border Talents, we are seeking a skilled Customer Support Specialist Advisor to join our team. This role is ideal for individuals who possess excellent communication and problem-solving skills.
The estimated annual salary for this position is approximately $**60,000**.
We offer a dynamic work environment where you will have the opportunity to work with a diverse range of clients and provide them with top-notch support. Your primary responsibility will be to handle customer inquiries related to product features, technical issues, and other questions.
Key Responsibilities:
- You will respond to customer requests via various channels, including phone, email, chat, social media, and messaging platforms.
- As a Customer Support Specialist Advisor, you will also assist customers through phone, chat, and emails regarding different queries.
Responsibilities in Detail:
- Provide account and application support: You will offer assistance to customers regarding software functionality, provide technical support, and troubleshoot system configurations and network settings.
- Accurate and Real-Time Responses: As a representative of our company, you will provide accurate and real-time responses to customer inquiries. Additionally, you will keep records of customer interactions or transactions, documenting details of inquiries, complaints, or comments, as well as actions taken.
Benefits of Joining Our Team:
- This role offers an opportunity to grow professionally and develop your skills in customer service and technical support.
- You will be working in a dynamic environment with a diverse range of clients.
