Operations Change Analyst

Há 6 dias


Lisboa, Portugal Smartbox Tempo inteiro

Thrive with us at Europe’s number one in gift experiences: help us give the gift you live.

This is a fantastic opportunity for a business or process analyst to grow and refine an Operations function that supports an ever evolving Customer, Partner and Product landscape. Key to the role will be an ability to visualize processes, and drive alignment between teams working in complex data structures and interdependent activities. The Analyst will also report, analyze and deliver appropriate reasons for business decision making in a company driving significant product innovation and development. The Operations Analyst will report to the Head of Operations Support & Development.
- Requirements elicitation, documentation and management (process and systems development)
- Process mapping and optimization across multiple teams and functions
- Stakeholder management and engagement at all levels of the organization
- Small/medium change management including co-ordination across teams, tasks management, communication and operational deployment
- Understanding cross functional dependencies in Operations and the wider organization and working to improve alignment and quality via training teams, team leaders, senior management etc.
- Updating business processes and procedures using standard methodology and templates
- Interrogation of operational reporting to identify improvement opportunities and develop business cases for change
- Contributing to the overall goal of the Operations Support team in processing business requests, embedding change and enhancing quality
- 5+ years’ experience in process, business or change analyst roles
- Fluency in English, speaking and writing
- Advanced Salesforce knowledge: building reports, dashboards, list views, knowledgebase etc.
- Demonstrable ability to document process flows and visual interdependent activities
- Excellent elicitation skills for gathering, documenting and interpreting user feedback
- Extensive MS Office skills - Visio, PPT, Excel, Word
- Ability to write detailed management reports, specifications and communications
- Ability and desire to respond to constantly changing priorities under pressure
- Experience working with BI systems, manipulating data sets to gather business insight (advantageous)
- Proven track driving medium/large projects in an Analyst or Project Management capacity
- Ability to work in a team environment and handle multiple assignments to closure
- Self-driven and with a proactive attitude to daily challenges
- Relevant third level qualification or equivalent experience
- Superuser or Admin experience in large scale CRM implementation (advantageous)
- Working knowledge of inbound and outbound call center dynamics and systems (advantageous)


  • Business Change Analyst

    7 meses atrás


    Lisboa, Portugal Hiscox Tempo inteiro

    Job Type: Permanent Build a brilliant future with Hiscox About us HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff...


  • Lisboa, Portugal Mercer Tempo inteiro

    **REGIONAL OPERATIONS ANALYST** **What can you expect?** - You will work closely with your Regional Operations Leader supporting the development and delivery of a clear strategy for continuous operational improvement, evidenced by qualitative and quantitative KPIs; - You will be responsible for developing and implementing operational plans and projects in...

  • Operations Analyst

    1 semana atrás


    Lisboa, Portugal Deutsche Bank Tempo inteiro

    **Your key responsibilities** The Operations Analyst is responsible: - To ensure the processes following the Bank policies. - To ensure that all activities related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. - To ensure that procedures are properly executed to reduce...


  • Lisboa, Portugal Hiscox Tempo inteiro

    Job Type: Permanent Build a brilliant future with Hiscox About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff...


  • Lisboa, Portugal Mollie Tempo inteiro

    Full-time - Lisbon **Hi, we are Mollie!**: - Our mission is creating a greater playing field for everyone. By offering convenient, safe and worldwide payment solutions we remove barriers for companies of all sizes to compete on equal terms.Mollie is one of Europe’s fastest-growing fintech companies and we are very excited about the future. We’ve...


  • Lisboa, Portugal Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Lisboa, Lisboa, Portugal Ams Osram Tempo inteiro

    About Us">Ams Osram is a leading company in the industry, and we are looking for a skilled Operations Data Analyst Specialist to join our team.


  • Lisboa, Portugal Noesis Portugal Tempo inteiro

    **Requirements**: - Degree in Computer Science, Management or similar; - Minimum of 1 years of experience in similar positions; - Experience with Excel is mandatory; - Ability to talk to product's users to understand their needs; - Previous experience in writing documents and preparing reports; - Ability to make presentations to clients; - Experience with...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Looking for a Data Analyst and Operations Specialist to join our team in Oeiras, Portugal. As a member of the Buying Programs Lifecycle Operations team, you will play a key role in supporting internal stakeholders with operational guidance around Enterprise Agreements and other Cisco Buying Programs.Salary: €30,000 - €40,000This is an excellent...


  • Lisboa, Portugal Acolad Tempo inteiro

    Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Amplexor, TextMaster and Livewords, the group is present in 25 countries and has a network of over 2,000 internal experts worldwide and +20,000 external linguists. **At Acolad, every position is key to our global growth**: we...


  • Lisboa, Portugal Eva Global Tempo inteiro

    About Us EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...


  • Lisboa, Lisboa, Portugal Photocentric Tempo inteiro

    Inetum seeks an experienced Business Change Management Specialist to join its internal team. This role involves working closely with various teams to implement change management strategies.The ideal candidate will have 3-4 years of experience as a functional analyst, with a proven track record in change management. They should be able to work effectively...

  • Operations Analyst

    4 meses atrás


    Lisboa, Portugal Pleo Tempo inteiro

    **Operations Analyst**: Location Lisbon Team Operations Excellence Pleo is on a mission to be _the_ global spending solution for forward-thinking teams everywhere. We’re looking for driven, curious and creative Builders to help us fuel and drive this mission as part of our Cash Flow Domain! As an Operations Analyst, you will work cross-functionally and...

  • Revenue Operations Analyst

    1 semana atrás


    Lisboa, Portugal Unit4 Tempo inteiro

    Company Description Unit4 is a cloud leader in people-based ERP. We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way...


  • Lisboa, Portugal Unit4 Tempo inteiro

    **Company Description**: Unit4 is a cloud leader in people-based ERP. We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way...


  • Lisboa, Portugal Hiscox Tempo inteiro

    Job Type: Permanent Build a brilliant future with Hiscox About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff...

  • Business Operations Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Exciting Opportunity at PhitureWe are looking for a highly motivated and detail-oriented Business Operations Analyst to join our Commerce Operations EMEA team. As a key member of our organization, you will play a crucial role in identifying operational problems and driving simplification, automation, productivity, and experience.About the RoleThe ideal...

  • Business Change Manager

    1 semana atrás


    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About the job** **Your Main Activities Are** - Collect and analyze the Change Request while challenging the sponsor and identifying the changes to be made through workshops and elaboration of the business need document - Share the business needs with the Business Analyst IT team and validate the proposed solution before disclosing it to the operational...


  • Lisboa, Portugal Better Collective AS Tempo inteiro

    We are looking for a Junior Compliance Operations Analyst to support our Compliance Operations team in ensuring that our company meets all relevant regulatory and legal requirements. The Junior Compliance Operations Analyst will assist with the compliance data analysis, monitoring and reporting of compliance activities within the organization, as well as...


  • Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include live...