Operations Analyst
1 semana atrás
**Your key responsibilities**
The Operations Analyst is responsible:
- To ensure the processes following the Bank policies.
- To ensure that all activities related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.
- To ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the bank or for our clients.
- Supportive collaboration with all peers, teams, and management should be delivered following the Bank values.
- To ensure timely and complete support to Delivery Hubs and local AFC, Legal and Compliance.
- The Operations Analyst may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.
- It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.
**Your skills and experiences**
- Experience in Banking Operations
- Experience in Tax Operations
- Ability to manage workflows under pressure
- Proficiency with software such as Outlook, Microsoft Excel, and PowerPoint and file format XML, CSV.
- Works collaboratively within the organization, as well as independently.
- Self-motivation, initiative, out of the box thinking, and discipline
- Communication and capacity to relate with others, different cultures, and intra - departmental across the corporation.
- Demonstrate good language and communication skills (English and Portuguese)
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
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