Customer Service

Há 3 dias


Setúbal, Portugal TRIANGLE TALENT PORTUGAL Tempo inteiro

A Triangle Talent Solutions, recruta, Customer Service (M/F) para empresa cliente do setor automóvel, em Setúbal.

**Funções**:

- Atender aos requisitos dos clientes.
- Analisar, entender e antecipar as necessidades dos clientes, mediante uma boa comunicação mútua.
- Garantir zero MPM.
- Seguir os padrões globais da empresa para EHS e APS.

**Responsabilidades**:

- Analisar, entender e antecipar a necessidades dos clientes.
- Integrar a demanda do cliente e analisar variações numa base diária.
- Desafiar o cliente sobre variações junto com CBU.
- Comunicar a variações ao Master Scheduler.
- Monitorizar regularmente o desempenhado dos diversos business cases.
- Preparar remessas.
- Gerir pedidos urgentes por parte do cliente.
- Negociar com o cliente e informar o Master Scheduler sobre a entrega.
- Apoiar os requisitos do cliente durante SOP e EOP para minimizar custos para a planta.
- Participar na fase de lançamento de novos projetos.
- Apoio na preparação e manutenção de PC&L Customer documents, e documentos internos relacionados com Clientes.
- Ser responsável pelo inventário de embalagens e pelo inventario de reconciliação com clientes e fornecedores, incluindo gerenciar reclamações.
- Ser responsável por manter os parâmetros de embalagem e atualizar as instruções de embalagem.
- Manter customer packaging portals.
- Acompanhar o cumprimento do customer delivery program (MPM):

- Gerenciar alertas;
- Acompanhar o transporte e entrega de materiais, incluindo ASN transmission;
- Preparações mensais de KPI.
- Identificar os erros de incorporação de EDI.
- Auxiliar o PCL Manager em todos os processos relativos ao PCL no Quality System Requirements (IATF 16949:2016).

**Requisitos**:

- Licenciatura em Logística ou similar
- 2 a 5 anos de experiência em indústria automobilística.
- Experiência em resource management (people, processes, equipment).
- Conhecimentos de Lean manufacturing e orientação para a melhoria contínua.
- Boas habilidades de comunicação e habilidade para trabalhar em redes funcionais
- Fluente em Inglês (fator Ibrigatório).

**Oferta**:

- Integração numa empresa e equipa jovem, onde se promove o bom ambiente de trabalho e a valorização profissional, e oportunidade de formação e de carreira, em função do desempenho.

**Tipo de oferta**: Período Integral


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