Italian Customer Advisor
4 meses atrás
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Italian? This is your chance to work as a Customer Specialist in Lisbon
**Starting date: August & September 2024**
**Responsibilities**:
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Assist customers to manage/secure their account & passwords
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
**What you will bring**:
- Fluency in Italian (minimum C1) and Advanced English knowledge
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- **Availability to start right away**
**Conditions on offer**:
- Relocation package if required (flight + room in an apartment up to one year with utility bills included)
- Monthly salary + 2 extra salaries per year (14x)
- Performance bonus
- Meal allowance
- Health care benefits and numerous other discounts
- Transport bonus
- Full training by certified instructors
- Professional growth & development opportunities
- Remote & On-site positions (they will be discussed in the interviews)
**Job Type**: Permanent
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