Italian Customer Advisor

4 meses atrás


Lisboa, Portugal KTalent Tempo inteiro

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Italian? This is your chance to work as a Customer Specialist in Lisbon
**Starting date: August & September 2024**

**Responsibilities**:

- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Assist customers to manage/secure their account & passwords
- Escalate unresolved cases by contacting 2nd level support Interaction Experts

**What you will bring**:

- Fluency in Italian (minimum C1) and Advanced English knowledge
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- **Availability to start right away**

**Conditions on offer**:

- Relocation package if required (flight + room in an apartment up to one year with utility bills included)
- Monthly salary + 2 extra salaries per year (14x)
- Performance bonus
- Meal allowance
- Health care benefits and numerous other discounts
- Transport bonus
- Full training by certified instructors
- Professional growth & development opportunities
- Remote & On-site positions (they will be discussed in the interviews)

**Job Type**: Permanent


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