Messaging Administrator

Há 4 dias

Porto, Portugal Natixis in Portugal Tempo inteiro

Company Description

Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. As part of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries.

Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Counting with more than 1500 employees, Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure. Its unique culture gives true meaning to a “beyond banking” personality: to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.

**Job Description**:
**We are looking for a Messaging Administrator (local contract) to join our BPCE IT business Unit.**

IT Messaging Support analyst N2 specialized in Exchange and collaboration platforms (local contract) to join within the PFC - “Plateforme Collaborateurs” business unit in Porto.

We need a specialist to help on the troubleshooting of the incidents around communication platforms like Exchange / Outlook, Microsoft 365, among others.

You will be in charge of all the communication between L3 and L1 support, and problem escalation to Microsoft and other vendors if required.

**Missions**:

- Maintain narrow relationships of cooperation with other entities and teams of the Infrastructure department;
- Ensure the resolution of L2 user incidents on all M365 collaboration;
- Maintain narrow relationships of cooperation with other entities and teams of the Infrastructure department;
- Ensure availability of technical resources;
- Propose solutions to improve incident management;

**Qualifications**:
**Main Technical Requirements**:

- Experience administrating Exchange hybrid mode
- A significant experience of Outlook client support
- Knowledge in scripting with powershell
- Problem and Incident Management
- Knowledge and experience with Automation tools (Ansible);
- Monitoring of technological developments (Zabbix, Splunk,)
- Ability to propose a solution adapted to the problem
- Ensures quality

**Other Requirements**:

- Contribute to the monitoring and control of investments, maintenance
- English level B2 / French B1
- Good communication skills
- Good organizational, analytical and problem-solving skills
- Autonomous, while capable of working within a team and with other teams and/or experts
- Fast learner, easy to adapt, team worker
- Client focus

Additional Information
**#MuchMoreThanJustAJob**

Early morning. Campo 24 de Agosto. In **4 minutes, you are clocking in at the office**. After grabbing a **cup of coffee and fresh fruit**, pick up your **laptop and choose your spot for the day**. It's going to be a busy one**:French class** before lunch and, just after, quick **medical appointment** at Natixis doctor's office.

Lunch break. Outside in the big **terrace **(look at your crops at the **Urban Garden**; ready to harvest) or, if you feel like stretching your legs, **walk downtown **to grab lunch.

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one **PlayStation** game or the final match for that **ping-pong** tournament.

Tomorrow, you complete that **certified technical training **and the day after, you will** work from home, **taking advantage to finally do that **online course on Udemy.** Once you are done with your tasks for the day, you can visit the office for a **board games** session or show up at the rehearsal of one of **Natixis bands.** If that is too steady for you, meet your colleagues to **surf** some waves or join them in a **football match**.

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