IT Support L2

5 meses atrás

Porto, Portugal Natixis in Portugal Tempo inteiro

**Job Description**:
Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack.

Within a team of experts, provide end user support level 2 for BPCE group (120,000 users) on exchange OnPremise and Exchange Online.
Analyze and resolve complex incidents concerning exchange recipient objects (boxes, lists, contacts).
Understand and identify anomalies in the provisioning and synchronization processes between the different domains.
Perform documents and procedures for the team and various levels of support.
Perform common service requests and operations on BPCE exchange platforms.
Participate in operations improvement and automation.
Participate in migration projects and evolutions

**We are looking for a Messaging Administrator (local contract) to join our BPCE IT business Unit.**

IT Messaging Support analyst N2 specialized in Exchange and collaboration platforms (local contract) to join within the PFC - “Plateforme Collaborateurs” business unit in Porto.

We need a specialist to help on the troubleshooting of the incidents around communication platforms like Exchange / Outlook, Microsoft 365, among others.

You will be in charge of all the communication between L3 and L1 support, and problem escalation to Microsoft and other vendors if required.

**Missions**:

- Maintain narrow relationships of cooperation with other entities and teams of the Infrastructure department;
- Ensure the resolution of L2 user incidents on all M365 collaboration;
- Maintain narrow relationships of cooperation with other entities and teams of the Infrastructure department;
- Ensure availability of technical resources;
- Propose solutions to improve incident management;

**Qualifications**:
**Main Technical Requirements**:

- Experience administrating Exchange hybrid mode
- A significant experience of Outlook client support
- Knowledge in scripting with powershell
- Problem and Incident Management
- Knowledge and experience with Automation tools (Ansible);
- Monitoring of technological developments (Zabbix, Splunk,)
- Ability to propose a solution adapted to the problem
- Ensures quality

**Other Requirements**:

- Contribute to the monitoring and control of investments, maintenance
- English level B2 / French B1
- Good communication skills
- Good organizational, analytical and problem-solving skills
- Autonomous, while capable of working within a team and with other teams and/or experts
- Fast learner, easy to adapt, team worker
- Client focus

Additional Information

**Few other things you should know**:
This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.

Last but not least, we invite you to discover what a day in your like could look like:
Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.

Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest).

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights.

Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.

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