IT Support Analyst

6 meses atrás


Porto, Portugal Noesis Tempo inteiro

**Description**:
**Main Tasks and Responsibilities**:
Application Support & Operations
- Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
- Ensure that support at L2 is properly handled and get involved in escalation mode at L2 / L3.
- Ensure continuity when the solution needs to be modified.
- Keep documentation up to date.

Enhancements
- Contribute to the solution's delivery road map by participating in Project Activities
- Ensure the solution includes enhancement requests' management and prioritize together with the business.
- Participate in the set - up and execution of end-to-end user acceptance testing with business representatives.
- Participate in package deployments / rollouts.
- Perform testing on relevant interfaces during releases.
- Act as a business analyst providing input to the business.

Other

Collaborates with internal and external stakeholders, including suppliers, to meet common goals and resolve issues.

**Requirements**:

- Desired Bachelor’s degree in Computer Science, Finance or equivalent experience.
- Fluent in English is mandatory.
- Business-facing skills, understanding requirements, and transforming them into technical actions.
- Proactive, self - starter, needs to be able to work without close supervision.
- Experience with Databases ( SQL Server, Oracle, others );
- Experience with Azure is a plus.
- Experience with or knowledge of programming languages is a plus
- Experience with a ticketing tool (ex: ServiceNow, BMC Remedy) is a plus.
- ITIL knowledge is a plus Availability for on - call duty.

Work Regime: Hybrid work for the first 3/4 weeks, then remote work

Working Hours: 23h - 08h

**Join us. Let's innovate together**

**Requirements**:


  • IT Systems Analyst

    Há 1 mês


    Porto, Porto, Portugal Red It Tempo inteiro

    Key ResponsibilitiesAs a Functional IT Analyst at Red IT, you will be responsible for translating business requirements into technical specifications. You will work closely with our development team to ensure that our solutions meet the needs of our clients. Your tasks will include conducting gap analysis, creating and maintaining documentation, and...


  • Porto, Porto, Portugal Red It Tempo inteiro

    **Company Overview**Red It is a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through digital transformation. Our teams are experienced and certified IT professionals that work closely with clients to provide fit-for-purpose solutions.With 6 Business Units, 11 offices in 8 countries, and a...

  • Senior Data Analyst

    4 semanas atrás


    Porto, Porto, Portugal Analyst Tempo inteiro

    About the RoleWe are seeking a skilled Senior Data Analyst to join our team at Airbot Technology Limited. This is an exciting opportunity to work on our customer service platform for the airport industry.Job DescriptionAs a Senior Data Analyst, you will be responsible for actively researching ways to improve our clients' knowledge using data points from our...

  • IT Functional Analyst

    4 meses atrás


    Porto, Portugal Red IT Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge! We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. Red.it stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through...


  • Porto, Porto, Portugal Kcs It Tempo inteiro

    About the Role:We are looking for a highly skilled IT Business Analyst to join our team at KCS IT. As a Business Analyst, you will be responsible for analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Collaborate with stakeholders to understand business requirements and develop solutionsDevelop and maintain business...


  • Porto, Porto, Portugal Kcs It Tempo inteiro

    Our Ideal CandidateWe are looking for a highly skilled and motivated Senior IT Business Analyst to join our team at KCS IT. This is a unique opportunity to work with a dynamic and innovative company that is committed to delivering exceptional results. As a Senior IT Business Analyst, you will be responsible for analyzing business needs and developing...

  • IT Support Analyst

    6 meses atrás


    Porto, Portugal Natixis in Portugal Tempo inteiro

    **Company Description** Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto,...

  • It Functional Analyst

    6 meses atrás


    Porto, Portugal Red It Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge! We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. Red.it stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through...

  • It Analyst

    3 semanas atrás


    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • It Analyst

    3 semanas atrás


    Porto, Portugal Phiture Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • It Analyst

    3 semanas atrás


    Porto, Portugal Buscojobs Portugal Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • IT Analyst

    4 semanas atrás


    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • It Analyst

    4 semanas atrás


    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B.Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day.Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members...

  • It Analyst

    2 semanas atrás


    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B.Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day.Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members...

  • IT Business Analyst

    2 meses atrás


    Porto, Portugal KCS IT Tempo inteiro

    **We’re looking for the special, unique, and amazing YOU!** **We are looking for an Amazing**:IT Business Analyst **Seniority**:Senior (5+ years) **The amazing you, will have**: - Academic and professional expertise in Economics, Finance, Market Data, and Risk Management. - 6+ years of experience as a Business Analyst or involvement in IT projects...

  • It Business Analyst

    2 meses atrás


    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • It Business Analyst

    2 meses atrás


    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...


  • Porto, Porto, Portugal Kcs It Tempo inteiro

    About the Role: We're looking for an exceptional IT Business Analyst to join our team at KCS IT. As a Senior IT Business Analyst - CRM Specialist, you will be responsible for analyzing business requirements and developing technical solutions to drive business growth and innovation. Key Responsibilities:Developing and maintaining technical business cases and...


  • Porto, Porto, Portugal Kcs It Tempo inteiro

    About the RoleWe're looking for a skilled IT support specialist to join our team at KCS IT. This is an exciting opportunity to work with us and contribute to our mission of delivering exceptional IT services.Job DescriptionThis role involves providing level 1 and 2 IT support, troubleshooting technical issues, and resolving customer queries in a timely and...

  • IT Analyst

    6 meses atrás


    Porto, Portugal Jolera Inc. Tempo inteiro

    **Who We Are** Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our...