Business Support Specialist

Há 1 mês


Porto, Porto, Portugal Itdsportugal Todos Tempo inteiro

Job Title: L1 & L2 Business Support

Job Summary: We are seeking a skilled Business Support Specialist to join our team at Itdspportugal Todos. As a key member of our IT department, you will be responsible for providing front-line and second-line support for our business-critical applications.

Key Responsibilities:

  • Provide L1 and L2 support for business-critical applications, ensuring smooth operation and user satisfaction within a complex IT environment.
  • Troubleshoot and resolve issues by investigating logs, source code, and user queries.
  • Monitor application performance and ensure compliance with SLAs.
  • Collaborate with users and technical teams to solve incidents efficiently.
  • Document issues and solutions, contributing to continuous improvement.
  • Ensure timely resolution of incidents, enhancing user satisfaction.

Requirements:

  • Academic background in Computer Science, Finance, or a related field.
  • Experience in L1 and L2 IT support roles, particularly in application support.
  • Strong problem-solving skills and the ability to work under pressure.
  • Proficient in SQL and understanding of object-oriented programming.
  • Fluent in English (B2 level or higher); French is a plus.
  • Familiarity with financial concepts and ITIL practices is advantageous.

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