Customer Advisor for An Insurance Company

2 meses atrás

Lisboa, Portugal Webhelp Tempo inteiro

**About Webhelp**

**Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By **choosing Webhelp **you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at **Webhelp Portugal** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

**About the job role**:
As a **Customer Experience Advisor** for the world’s largest publicly traded property and casualty insurer, you will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

**As a Customer Experience Advisor with French, you will**:

- Review requests, make appropriate decisions, and process accordingly
- Demonstrate the ability to analyze information and solve problems
- Indexation & electronic archiving in our document management tool.
- Work on continuous improvement for customer satisfaction

**We are looking for**:

- Proficient **Portuguese (C2) and English (C1)**:

- Previous customer experience is a plus
- Excellent verbal and writing skills coupled with a formal and diplomatic stance
- Proactive, self-motivated, and a great team player
- For non-EU residents, it is mandatory to have a valid work permit.

**We offer you**:

- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Monthly Performance Bonus
- Health insurance with a dental plan (after 6 months of the contract)
- Relocation package: shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the **Webhelp **International Mobility Program

**Life at our company**:

- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties, and events, and much more
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in **Lisbon, Parque das Nações, Portugal.**

All submissions will be treated confidentially under the General Data Protection Regulation.

**Webhelp Portugal is an equal opportunity employer.**

**Webhelp **considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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