Sr. Quality Evaluator

2 semanas atrás

Porto, Portugal Concentrix Tempo inteiro

Job Title:
Sr. Quality Evaluator - German/English

**Job Description**:
**Essential Functions /Core Responsibilities**
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
- Strong attention to detail.
- Self-starter, sense of urgency, and works well under pressure.
- Demonstrated ability to multi-task and meet timelines on deliverables.
- Proficient in Microsoft Office.
- Strong communication skills, both written and verbal - C1 in English mandatory. Will be a plus having other language skills: French, Portuguese, Spanish.
- Open to current Contractors supporting Concentrix

**Career Framework Role**
- Has developed specialized skills or is multi-skilled through job-related training and on-the-job experience
- Likely to act as an informal resource for colleagues with less experience
- Identifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions
- Completes work with a limited degree of supervision

**Location**:
PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:
English (required), French, German (required), Portuguese, Spanish

Time Type:
Full time2023-01-16-08:00

  • Sr. Quality Evaluator

    Há 7 dias

    Porto, Portugal Concentrix Tempo inteiro

    Job Title: Sr. Quality Evaluator **Job Description**: - ** Quality monitoring experience (preferred but not required)** - ** Effective communication skills, both written and verbal** - ** Quality Score on target for the past 3 months (average score for main 3 attributes)** - ** No Security fails detected for the past 3 months** - ** Ability to multitask...

  • Sr. Quality Evaluator

    Há 6 dias

    Porto, Portugal Webhelp Tempo inteiro

    **Training & Quality** **Location** - Porto, Portugal*** Job Title: Sr. Quality Evaluator (Dutch & English Speaker) **Job Description**: Essential Functions/Core Responsibilities - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in...

  • Sr. Quality Evaluator

    Encontrado em: Talent PT C2 - 2 semanas atrás

    Porto, Portugal Concentrix Tempo inteiro

    Description •The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to...

  • Sr Quality Engineer Certifications

    Encontrado em: Talent PT C2 - 2 semanas atrás

    Porto, Portugal Five9 Tempo inteiro

    Responsibilities: Perform certifications of Five9 Virtual Call Center applications against new versions of browsers, operating systems, etc. working under Agile software development environment Develop new scripts for automated and semi-automated front-end testing. Provide technical leadership to design test plans, test cases and test scripts for Five9...

  • Sr Wellness Specialist

    Há 7 dias

    Porto, Portugal Concentrix Tempo inteiro

    Job Title: Sr Wellness Specialist **Job Description**: This role is responsible for working with individuals and teams who work in Content Moderation, often viewing highly sensitive content. This role is responsible for delivering an employee wellness program, and working with internal and external stakeholders and teams to ensure it’s impact and...

  • Senior Product Manager

    Há 7 dias

    Porto, Portugal Five9 Tempo inteiro

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Senior Product Manager

    Há 7 dias

    Porto, Portugal Five9 UK Tempo inteiro

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact centre software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Business Analyst D365 Ce Customer Service

    Há 6 dias

    Porto, Portugal IWG Tempo inteiro

    **Business Analyst (IT)**: **D365 CE Customer Service**: **About IWG**: We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub,...