Incident Problem Manager

4 semanas atrás

Lisboa, Portugal Neotalent Conclusion Tempo inteiro

**Who are we**:
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.
Neotalent, the responsive people.

Find out more about us at

**Role Overview**:
We are looking for a Incident Problem Manager to integrate one of our largest international partners in the telecommunications sector. It is one of the biggest references in the area, with a significant presence in more than 6 countries.

**What you will do**:
You will integrate a team in a Neotalent’s client project taking on the role of Incident Manager in the Lisbon area or Porto area (hybrid regime).

**What you are like**:

- Minimum 3 years of experience working as Incident;
- Bachelor Degree in Computer Science/Engineering, Information Technology, or related fields;
- Responsible for promoting a collaborative and mission focus mentality across all teams;
- Experience in managing high critical issue with all involved vendor and internal customer teams;
- Experience in incident Management for Production Environment;
- Experience in Ticket management (SPOC);
- Experience with Operations;
- Fluency/Good communications skills in English.

**Why join us**:

- Work on challenging projects for big clients
- Learn more about emerging technologies
- Possibility of working remotely
- Design your career plan
- Access to continuous training and certifications
- Evolve through our internal mobility program
- ... and much more

**To apply**:

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